Very bad customer service
The customer service is horrible. If you need anything from the company, it will be totally useless and not worth your time. Stay clear of this company if possible! They clearly don't know how to manage a business.
United States 11701 6th Street Rancho Cucamonga 91730
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Відповісти від імені компаніїВідгуки з відповідями залучають на 🔥59% більше постійних клієнтів і на 🔥20% більше перших клієнтів
Апаратура
Кожен бренд на RealReviews.io належить до певної категорії, де він займає певну позицію в рейтингу. Рейтинг визначається різними факторами, такими як загальний рейтинг на сайті, кількість відгуків, активність бізнесу в управлінні відгуками, взаємодія з клієнтами тощо.
Monoprice.com займає 1 серед 3 найкращих компаній у Апаратура на RealReviews.io
Сортування
Monoprice.com має рейтинг 2.4 - сформований на основi 9 відгуків, що вказує на низький рівень задоволеності клієнтів!
5 зірок
1 відгукiв
4 зірок
2 відгукiв
3 зірок
1 відгукiв
2 зірок
1 відгукiв
1 зірок
4 відгукiв
Kai Miao
1 відгукiв
United States
Very bad customer service
The customer service is horrible. If you need anything from the company, it will be totally useless and not worth your time. Stay clear of this company if possible! They clearly don't know how to manage a business.
Anonymous
1 відгукiв
I got a USB-C cable and an S/PDIF (Toslink)
I got a USB-C cable and an S/PDIF (Toslink) optical cable. Seems easy, right? But there are lots of USB types, and Monoprice's site doesn't clearly show the diff. between "Charge & Sync" and "Data & Power" cables. I had to ask customer service who responded fast. The AtlasFlex USB cable looks good with strong covering. Also, there are big and small Toslink connectors on optical cables. Monoprice explains their cables right, but they could add labels to pics.
0 коментарі
Коментар повинен містити щонайменше 10 символів.
denni
1 відгукiв
Monoprice sells good
Monoprice sells good things at fair prices n' backs it up with responsive customer service; that's all i ask for and it's what Monprice has always done.
0 коментарі
Коментар повинен містити щонайменше 10 символів.
Matt
1 відгукiв
This company ain't that great.
This company ain't that great. The cables are fine but shipping takes way too long, even when you pay extra. It's causing delays and headaches. Customer service doesn't reply when you ask about it. BAD CUSTOMER SERVICE, BAD SHIPPING.
0 коментарі
Коментар повинен містити щонайменше 10 символів.
Mike M
1 відгукiв
I ordered a green BMX bike with a motor over a month ago
I ordered a green BMX bike with a motor over a month ago, and I still don't have it. Microprice hasn't sent me the bike yet.
0 коментарі
Коментар повинен містити щонайменше 10 символів.
JIm
1 відгукiв
I ordered a bass guitar on Feb
I ordered a bass guitar on Feb 7th, and it arrived on Feb 10th. The packaging was poor, just thin cardboard with a gig bag and no padding. The cardboard was ripped open, but the guitar seemed okay. There was only one color available online, a Jamm Flamed Maple guitar, which turned out to be the wrong color when it arrived – nearly all black or Charcoal. The learning course offered by Mono Price was disappointing; it only had a few free lessons, and then you had to pay. I bought some books instead. When I received the guitar, I noticed issues with the E string on the 13th or 14th fret, which caused buzzing sounds. All the strings were out of tune, but the $5.00 tuner I bought worked great. I appreciated the option of two pickups and two volume knobs, though a switch to toggle between them would have been nice. The return process was a hassle with conflicting instructions from automated emails and customer service reps. Eventually, I had to take a day off work for a FedEx drop-off and wait for a replacement. The replacement arrived on February 27, but once again, it was the wrong color. Customer service promised 15% off on my next order but never followed through. Overall, terrible customer service and disappointing experience. I won't be buying from them again.
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Коментар повинен містити щонайменше 10 символів.
Zhongyue
1 відгукiв
Incredibly questionable business practices
Incredibly questionable business practices, particularly with the inclusion of spam in order invoices. The company fails to transparently indicate that an ad directs customers to freeshipping.com, a service unrelated to their business or the placed order. This lack of professionalism raises concerns about the company's overall integrity and suggests potential involvement in other dubious practices aimed at exploiting customers. The denial of any compromise in payment information by monoprice seems unreliable, given the evident disregard for consumers displayed through such underhanded tactics. This unsettling approach not only casts doubt on the company's commitment to customer welfare but also aligns with suspicions of payment information leaks reported by other customers. A disconcerting experience that prompts serious reservations about the company's ethical standards and customer-focused values.
0 коментарі
Коментар повинен містити щонайменше 10 символів.
Tee
1 відгукiв
I was initially attracted to this company
I was initially attracted to this company due to their promising shipping policy, which explicitly stated that orders would be dispatched within 1 business day. However, my experience has left me quite disappointed. Despite the assurance, my order is currently on its third day without being shipped. When I reached out to the customer representative for an explanation, the excuse given was a "new system." Unfortunately, this sounds all too familiar, and it's disheartening to encounter such delays. It would be beneficial for the company to be transparent about any ongoing issues, like the mentioned "new system," on the front page of their website. This way, customers can make informed decisions and manage their expectations accordingly. While I appreciate businesses growing and evolving, it's crucial for them to communicate effectively with their customers to maintain trust and satisfaction.
0 коментарі
Коментар повинен містити щонайменше 10 символів.
Jacob Garcia
1 відгукiв
My experience with Monoprice and their
My experience with Monoprice and their 15" V2 subwoofer was nothing short of frustrating. Unfortunately, my subwoofer, which had a blinking red light issue, never made it back to Monoprice. Whether it was lost or stolen during the return process is unclear. What adds insult to injury is Monoprice's refusal to provide a refund, essentially placing the blame on me for a situation that was beyond my control. This lack of accountability and customer support has left me extremely dissatisfied with my overall interaction with the company.
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Коментар повинен містити щонайменше 10 символів.
Trustpilot
Sitejabber
Glassdoor
United States 11701 6th Street Rancho Cucamonga 91730
Володієте цією компанією?
Відповісти від імені компаніїВідгуки з відповідями залучають на 🔥59% більше постійних клієнтів і на 🔥20% більше перших клієнтів
Апаратура
Кожен бренд на RealReviews.io належить до певної категорії, де він займає певну позицію в рейтингу. Рейтинг визначається різними факторами, такими як загальний рейтинг на сайті, кількість відгуків, активність бізнесу в управлінні відгуками, взаємодія з клієнтами тощо.
Monoprice.com займає 1 серед 3 найкращих компаній у Апаратура на RealReviews.io
Monoprice, Inc., an e-commerce trailblazer, specializes in offering over 7,500 high-quality and budget-friendly electronics and tech products. Positioned as an industry innovator, Monoprice bridges a gap in the consumer technology market by delivering exceptional products comparable to leading national brands but at significantly lower prices. The company distinguishes itself with unmatched speed and service, providing consumers and businesses with a cost-effective alternative for big-ticket electronics and tech accessories. Guided by a customer-centric philosophy, Monoprice prioritizes simplicity, fairness, and confidence, striving to meet the diverse needs of its clientele while offering a reliable and affordable shopping experience.
Key Details:
Monoprice, Inc., an e-commerce trailblazer, specializes in offering over 7,500 high-quality and budget-friendly electronics and tech products. Positioned as an industry innovator, Monoprice bridges a gap in the consumer technology market by delivering exceptional products comparable to leading national brands but at significantly lower prices. The company distinguishes itself with unmatched speed and service, providing consumers and businesses with a cost-effective alternative for big-ticket electronics and tech accessories. Guided by a customer-centric philosophy, Monoprice prioritizes simplicity, fairness, and confidence, striving to meet the diverse needs of its clientele while offering a reliable and affordable shopping experience.
Key Details:
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