Macys.com

Дешево не завжди швидко

Думав зекономлю і візьму маркетплейс, а він відправляв довше. Речі Macy’s приїхали раніше. Повернення зручно здати в магазин, тут плюс.

Знайшов бренд і знижку

Асортимент широкий, ціни бувають дуже ок на сейлах. Доставка без проблем, упаковка ціла. Вказано, хто продає, це допомагає з очікуваннями по поверненнях.

Акції спасають гаманець

Очікувала стабільну доставку в 2 дні. Насправді прийшло за 4 через завантаження, зате знижка вийшла жирна. Комунікація середня, але речі норм. Більше перевіряю вікно доставки на сейлах.

Забрала замовлення за годину

Оформила сукню та косметику з самовивозом. Промокод спрацював, статуси в апці оновлювались. На касі все швидко, але один відтінок був відмінний від фото. Повернення оформили без проблем.

Саппорт без зайвих фанфар

Проблема з купоном? Вирішили за один чат, без пінгу на пошту і довгих форм. Працюють нормально, дякую.

Великий вибір і зручний пошук

Фільтри працюють добре, описи детальні. Замовлення прийшло вчасно. Один товар від продавця-партнера їхав довше, але трек відображався коректно.

Easy pickup, solid deals

Signed up in minutes and the app made browsing brands simple. Marked which items were Marketplace vs Macy's, then curbside pickup was a breeze. Promo codes stacked nicely.

Chat helped with return

Agent replied in about 10 minutes, explained Marketplace vs Macy’s policy clearly, and issued a label. Refund hit my card two days later. No fuss.

I placed 2 orders for Valentine's day – the first one a week before

I placed 2 orders for Valentine's day – the first one a week before Vday, and the second one 5 days before. The first order had 5 items, but I only got 1 item before Vday. The second order had 4 items, and again, only 1 item showed up before Vday. I contacted Macy's through their chat multiple times. Out of everyone I spoke with, only one person seemed to get what the issue was. Why would anyone buy Vday gifts and want them after Vday? When you can easily find all Vday stuff for over 50% off after the date. Since Macy’s failed this year, I had to go out and buy those 7 items myself. By the way, I got an email saying I’m no longer able to shop at Macy’s. Honestly, that won’t bother me. Macy’s used to be my go-to for gifts, but this experience and the one from last year have shown me that Macy’s isn't the same anymore.

The customer service ain't good at all.

The customer service ain't good at all. You wait in line, nobody helps. Hard to get out of AI system, live people don't help. Lots of errors with returns and credits. You pay bill, then get letter saying you owe more. It's frustrating and not ok.

My package was robbed.

Hello! My package was robbed. I orderd a jewlry from Macy’s and the package was delivrd by UPS. I receivd the package ripped off in the middle and put back together with a tape. The insid of the jewlry box was also ripped off and taken together with the jewlry, leaving a big hole on a side. Now Macy’s refuses to make a refund or replace the item. And I cannot place a claim on the UPS webpage, because the claim is blocked by the store. I realy want the company to know and investigat the case, because someone in the delivery chain is stealing. The person who took the item knew what was inside. And that raises big questions regarding the protection and security measures taken by the company. And now I’m left with no jewlry and no money.

Macys customer service not

Macys customer service not like it was but today at Green Acres Mall, the associates in fragrances department were wonderful! Alisha and Patty made my shopping day better with their great advice on gifts. Shout out to them!

A while back, Macy's shut down my

A while back, Macy's shut down my account without a heads-up because I didn't use it much. Despite the online account lingering, I decided to give Macy's another shot after avoiding it for years due to their subpar procedures. I opened a new account, made a purchase, and got the bill. Trying to pay online hit a snag, claiming I already had an account. The first person I spoke to didn't grasp the issue, and we ended up going in circles. Eventually, she shuffled me to another person who, after numerous holds, promised a code for a refresh. Instead, he sent permission for texts and ads, then insisted on mailing a letter. After two frustrating hours, I gave up. Seeking a supervisor, I waited a while only to be told nothing could be done. I declared I was canceling my account, bid farewell, and thought I hung up, but the supervisor lingered silently on the line. My husband advised leaving the account open but unused. As I contemplated using another credit card, a voice chimed in, "I am still here, and yes, you can use another credit card," in an overly cheerful manner. Unimpressed with their lack of assistance and the sneaky tactic, I vowed never to set foot in Macy's again. I settled my bill with the first customer service rep and have no interest in Macy's or their credit card anymore.

Macys isn't great. The place is untidy,

Macys isn't great. The place is untidy, clothes scattered on the floor, and the dressing room is not clean. Wonder if they ever clean it. The clothes selection is not good, not cute or appealing, more like something for my grandma. The store has an outdated look, like it's stuck in the 1990s and hasn't been cleaned since then. It's hard to find someone to help, and the customer service is lacking. The clothes are low quality but cost a lot. Save your money and check out Target or Zara instead. Macys closing stores might be a relief because this store is just not up to par. The only thing valuable might be their real estate.

Macy's in Jensen Beach is a major letdown, especially for women's clothing shoppers

Macy's in Jensen Beach is a major letdown, especially for women's clothing shoppers. The store boasts an overwhelming abundance of furniture and suitcases, leaving much to be desired in the women's fashion department. The plus-size section is relegated to the second floor in the markdown section, offering limited choices

My last experience with Macy's has left me thoroughly disappointed

My last experience with Macy's has left me thoroughly disappointed. Despite returning a gift with a provided gift receipt, I never received the promised credit on my Macy's card. A frustrating five-week ordeal ensued, involving multiple calls to different representatives. Shockingly, I was informed that Macy's no longer honors gift receipts and that the refund was issued to the original purchaser, completely disregarding the purpose of the gift receipt. As a loyal cardholder for over 20 years, this policy shift and the subsequent customer service lapses have driven me to sever ties with Macy's. A once-reliable retailer seems to have lost its commitment to customer satisfaction.

Átvétel pörgős, jó akciók

Rendeltem egy kabátot a weben, kuponnal jó áron. A boltban gyors volt az átvétel. Marketplace eladónál a szállítás picit lassabb volt, de követhető. Chatnél vegyes a minőség, viszont a visszaküldés simán ment a Macy’s címkével.

Piac-tér vegyes élmény

Tetszik a választék és az üzletben azonnali átvétel, de a Marketplace tételeknél nem mindig egyértelmű a folyamat. Volt késés, ami bosszantott. Ugyanakkor amikor Macy’s saját raktárból jött a csomag, minden flott volt. Jó hely, csak figyelni kell, honnan érkezik a termék.

Udvarias boltasszisztens

Az átvételkor méretcserét kértem. A pultnál gyorsan, kedvesen megoldották. Minden infót elmondtak, elégedetten távoztam.

Szállítás ingadozik, érték jó

Néha gyors, néha csúszik. Idegesít, amikor késik, de a boltban átvétel megoldja. Az akciók miatt visszajárok.

App, kuponok, átvétel oké

Az appban válogattam, kuponokkal jó árban volt. Bolti átvétel gyors, értesítést kaptam. Egy rendelésemnél csúszott a futár, ügyfélszolgálat jóváírta. A választék és a pickup kényelme fogott meg.

Korrekt minőség jó áron

A kozmetikum és a cipő is megfelelt. Nyugodt voltam az átvételnél, minden tétel stimmelt. Néha lassabb a kiszállítás, de üzletben felvéve rendben.

Promók jók, készlet néha fogy

Imádom a leárazásokat, de bosszantó, amikor a kosárban lévő tétel később törlődik. Jóváírják, oké. A többi része gördülékeny.

Kuponos öröm pillanata

A pénztárnál bevált a plusz kupon, és láttam, ahogy esik az összeg. Kicsi eufória. A szállítási opciók között viszont elbújt egy kizárás, azt vadásztam egy percig.

Megbízható minőség, pontos méretek

A kabát pont olyan, mint a fotókon. Jó érzés, hogy a mérettáblázat stimmel, így kevesebb a visszaküldés. Elégedett vagyok.

Nagy választék, precíz kiszolgálás

Kosárba tettem több méretet, az átvételnél a boltban gond nélkül visszavettek kettőt. Online státusz frissült, visszatérítés gyorsan jött. A termékleírások részletesek, így ritkábban lövök mellé.

Gyors checkout, szép ajánlók

A fiókmentés után a fizetés egy katt volt. A termékoldalak videói sokat segítettek. Navigáció kényelmes, kedvencek listája praktikus.