Lugg.com

Wrong vehicle, quick fix

Swapped from a pickup to a box truck mid chat when I realized the dresser was huge. Crew adjusted fast and nothing got dinged.

Couch moved before lunch

Sure, I could have rented a truck. Instead I booked in the app, saw the quote, and two movers showed within an hour. They padded the corners, navigated a tight stairwell, and placed it exactly where I wanted. Price matched the estimate with a small tip.

Fast haul, tidy finish

Then they asked if I wanted a second stop for donations. Yes please. Felt easy, price fair, and my afternoon stayed intact.

Two pros, sofa up stairs

They lifted my couch like it weighed nothing. Quick texts, big smiles, third-floor walk-up conquered. I laughed in relief at the top landing.

Fast, but choose the right size

Booked a pickup in under 10 minutes and tracked the truck easily. My items barely fit the smaller vehicle, adding time. Crew stayed friendly and careful, no damage. Next time I would select the larger option to avoid that squeeze. Price stayed close to estimate.

Don't do business with a company you can't phone

I hired Lugg to move a misdelivered box that was sent to the wrong address in my name. At no point did I request assembly of the item in the box, just pick up and delivery of the box. Without authorization, the drivers opened the box at the pick-up point and assembled the contents (a service which was never requested). I knew something was wrong since I was following the progress of the pickup on Lugg's app, and after the team had been at the pick-up point for half an hour I alerted Lugg by email to the fact that there was a problem. They responded rapidly to let me know they "escalated" the issue (so I know they can respond quickly when they choose to). This is the last exchange I had with them. Subsequent emails from me regarding being overcharged have had no response. Additionally, I have since discovered that the cardboard from the box and the packing contents were left strewn over the pick-up property. When I received the bill, the cost was over twice the estimate because of the manhours put into assembling the item. And Lugg is ghosting me. They have no public number you can call to speak to someone. I'm stuck with an unreasonable bill that cannot negotiated. I seriously believe you can do better if you just spend a little more time looking for any other company to deal with whatever you're moving.

Friendly, careful and got the job done

Same day moving a dresser from vintage shop. They were here within 2 hours of my purchase. **** and **** were very accommodating and got the job done. Thank you!

Erick collected items for me in Boston and took

Erick collected items for me in Boston and took them to the hospital where my nephew is staying. Since we live far away in South Carolina, we couldn't handle it ourselves. He even put my nephew's name and room number on the gifts. He really went the extra mile and showed a lot of care and thoughtfulness.

They moved our table and chairs.

They moved our table and chairs. The mover was helpful and professional. We had a problem at drop off. He helped us get it sorted out. Recommend the service!

The company is okay.

The company is okay. They showed up when they said they would, were careful with my stuff during the move, and were nice to talk to. They told me how much everything would cost upfront and didn't charge extra unexpectedly. But, their app automatically allows marketing cookies without asking first, which isn't great. It should be the other way around.

I've been a regular user of Lugg and

I've been a regular user of Lugg and once again, the service didn't disappoint. The team arrived promptly within the specified time frame and swiftly completed the move. Their efficiency and friendliness stood out, earning them a solid five stars.

Two capable workers arrived promptly

Two capable workers arrived promptly, demonstrating excellent communication. They efficiently addressed the task at hand. The overall experience surpassed my expectations, and I couldn't have asked for a more satisfactory service.

I had a positive encounter with Lugg

I had a positive encounter with Lugg, finding their service to be professional, personable, and punctual. The efficiency stood out, making it a commendable experience overall.

Very disappointed with this

Very disappointed with this moving crew. Arrived ill-equipped and refused to move the dresser, citing its weight. A simple solution like removing drawers or using an appliance dolly seemed beyond their grasp. Engaged in heated arguments with my wife, claiming concern for their backs. If you're in the moving business, back strength is essential! The dresser remained untouched, making the entire experience an absolute waste of time. Unprofessional and inefficient – steer clear of this company!

The communication was outstanding

The communication was outstanding throughout the entire process of picking up my Facebook Marketplace order. Received detailed photos of the securely packed dresser and mirror, assuring a worry-free delivery. The team went above and beyond, displaying exceptional friendliness, even towards my dog. Their extra efforts truly brightened my day!

The service was awesome!

The service was awesome! The driver was friendly and really helpful. I'll definitely use Lugg again with confidence, and I'd totally recommend it.

Two awesome dudes with a seriously

Two awesome dudes with a seriously big truck! It was big enough to haul my 14' sailboat that washed ashore and needed to be Lugged back home. Phew, what a relief!