United States, 1901 Avenue of the Stars #8400, Los Angeles, 90067
Одяг
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Сортування
Italist.com має рейтинг 3.2 - сформований на основi 126 відгуків, що вказує на низький рівень задоволеності клієнтів!
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50 відгукiв
B Nichols
1 відгукiв
I couldn't be happier with my purchase of Brunello Cucinelli boots from this store
I couldn't be happier with my purchase of Brunello Cucinelli boots from this store. Not only did I get them at nearly $500 off the retail price, but they arrived in perfect condition, meticulously wrapped. It's an absolute delight to acquire couture clothing at such a substantial discount while knowing the store is responsible and reliable.
kris n.
1 відгукiв
I ordered a black Marni dress worth $423
My experience with this retailer has been incredibly frustrating. I ordered a black Marni dress worth $423 but received a black men's t-shirt valued at $100 instead. Despite numerous emails, I was told I had to return the men's t-shirt to receive a refund. Since I checked out as a guest without Italist membership, I have no way to facilitate this return without incurring prohibitive costs. The lack of phone contact makes problem resolution difficult. I strongly advise against using this site, given the inconvenience and expense it has caused me.
Відповідь від Italist.com
Hi Kris, We're sorry about the wrong item and for not responding to your emails. This isn't the level of service we want to provide. We've expanded our support team and implemented new response protocols to ensure customers get timely help. We've also strengthened our fulfillment checks to prevent wrong items from leaving our warehouse. Thank you for bringing this to our attention — we're making sure experiences like yours don't happen again. Italist Customer Care Team
1 коментарі
Коментар повинен містити щонайменше 10 символів.
Italist.com
New comment
Hi Kris, We're sorry about the wrong item and for not responding to your emails. This isn't the level of service we want to provide. We've expanded our support team and implemented new response protocols to ensure customers get timely help. We've also strengthened our fulfillment checks to prevent wrong items from leaving our warehouse. Thank you for bringing this to our attention — we're making sure experiences like yours don't happen again. Italist Customer Care Team
Коментар повинен містити щонайменше 10 символів.
Mohammed A.
1 відгукiв
Dealing with this online store's return process has been a frustrating experience
Dealing with this online store's return process has been a frustrating experience. They not only charge customers the full customs duties and taxes but also impose returning shipping charges. This results in a substantial financial loss, often reaching 50-60% of the initial purchase amount. In contrast, other online retailers tend to offer more customer-friendly return policies. It's disappointing that this store doesn't provide similar options, making it hard to recommend their services given the considerable financial cost associated with returns.
Відповідь від Italist.com
Hi Mohammed, We're sorry about the return fees. This isn't the level of service we want to provide. We've expanded our support team and are working to make all return costs, including international shipping and customs fees, clearer at checkout and during the return process. Thank you for bringing this to our attention — we're making sure experiences like yours don't happen again. Italist Customer Care Team
1 коментарі
Коментар повинен містити щонайменше 10 символів.
Italist.com
New comment
Hi Mohammed, We're sorry about the return fees. This isn't the level of service we want to provide. We've expanded our support team and are working to make all return costs, including international shipping and customs fees, clearer at checkout and during the return process. Thank you for bringing this to our attention — we're making sure experiences like yours don't happen again. Italist Customer Care Team
Коментар повинен містити щонайменше 10 символів.
YY
1 відгукiв
I received an item from Italist with a minor fault
I received an item from Italist with a minor fault, and I contacted their customer care to address the issue. Lon-san from Italist's customer care team provided exceptional assistance. Lon's kind, reliable, and courteous correspondence made the resolution process smooth and pleasant. I'm highly satisfied with Italist's customer service, thanks to Lon-san's dedicated support. It's reassuring to know that they value their customers' satisfaction.
0 коментарі
Коментар повинен містити щонайменше 10 символів.
Kelly B.
1 відгукiв
Italist offers an fantastic and impressive range of designer items
Italist offers a fantastic and impressive range of designer items, the ordering process is straightforward, and their delivery is consistently fast and hassle-free. I've had no problems with them and plan to keep ordering in the future.
0 коментарі
Коментар повинен містити щонайменше 10 символів.
Mickey M.
1 відгукiв
I was shocked by their unusual return policy
My experience with this company has been a rollercoaster. I ordered a jacket, following their sizing guidelines, only to receive a product that was far too small. When I looked into returning it, I was shocked by their unusual return policy, which involved paying fees, including duties, to return the item to Italy. In the end, I ended up losing over $700. However, after my initial feedback, the company reached out and offered a credit, which is appreciated. It's worth noting that this wasn't something they were obligated to do, given their policies. While the prices and products are enticing, be cautious about returns, as they can result in a significant loss of money.
0 коментарі
Коментар повинен містити щонайменше 10 символів.
Better Business Bureau
Italist is an innovative platform that offers a unique opportunity for customers to access luxury fashion and accessories directly from Italian partner boutiques. They provide in-season, brand-new, and genuine products, ensuring that customers get the same high-quality items found on other platforms but at a significantly lower retail price—often up to 40% less. While italist delivers exceptional value, it's essential to note that the goods are imported directly from Italy, which may entail additional shipping costs and customs duties for returns. As a result, free returns are not currently offered, and the Returns Policy provides more details on this process.
Key Details:
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0 коментарі
Відповісти на B Nichols
Коментар повинен містити щонайменше 10 символів.