Italist.com Відгуки: 126

Sizing question answered clearly

Agent replied in 20 minutes with a brand-specific fit tip and measurements. Short, direct, and accurate. Helped me pick the right size.

Authentic piece, careful packing

I felt confident opening the box: tags, dust bag, everything crisp. Shipping took a bit, but the quality and presentation made me smile.

Customs text had me sweating

Phone buzzed with a duties notice and I panicked, then saw it was prepaid in the order. Big sigh, package arrived the next day.

Italian boutique finds at home

Loved browsing pieces from small boutiques with real sizes listed. Checkout showed duties upfront for my country, and tracking updates were on point. The item arrived in pristine packaging with boutique tags. What stood out was the selection and transparent international shipping info.

Seamless first luxury order

Account setup was quick, size conversion guides helped, and duties were shown at checkout. Boutique sourcing notes gave me confidence. Tracking arrived within a day.

Sizing help that worked

Support compared two brands’ fits and suggested the right size. Clear, polite, and quick. My order fit perfectly.

Originale Ware, schnelle Route

Die Tasche kam mit Markenbelegen aus Italien. Ich war beruhigt, weil Verpackung und Geruch stimmten. Zufrieden mit Passform und Farbe, gerne wieder.

Boutique-Feeling im Browser

Konto erstellt, meine Größe gespeichert, Preis in EUR angezeigt. Filter nach Land und Zustand sind super. DHL-Abwicklung inklusive Zoll vorher berechnet, das nimmt Stress. Rücksendelabel lag bereit.

I gotta share my recent

I gotta share my recent experience with this online shopping site. I was pumped to finally get my hands on a designer bag, but when it arrived, it was clearly a fake. The packaging was a dead giveaway, and the lack of proper tags was frustrating. I’m now trying to figure out how to get back the $400 I spent on customs and shipping. Customer service? Well, it was just an AI bot that didn’t help at all. Overall, this was a pricey and disappointing lesson. Chasing a deal led to a fake product and zero real support. If something seems too cheap to be true, it probably is. Be cautious!

I just got my order,

I just got my order, and it's absolutely stunning! I'm thrilled with what I got. I really appreciate how quickly you guys responded to my questions about duties and taxes. It's not often you find such great customer service online these days. You were all set to help if UPS messed up with extra charges, and that means a lot. I’m already looking forward to what I'll get next from Italy. Thanks a bunch! Cheers to the New Year! - Sonia D.

I remember the excitement of

I remember the excitement of shopping on Italist, a place that really knows how to spoil its customers. Just got my second haul, and it did not disappoint! This time, I snagged an incredible Fendi mohair outfit, the kind you usually only see at high-end spots like Bloomingdales in NYC. What blew me away was how the pieces came from different boutiques but still arrived seamlessly. The prices? Unbelievable for such top-notch brands. And during the busy 2025 holidays, their service was spot on, quick to respond and super helpful. Italist isn't just a store; it's an experience. If you're into fashion, this is your go-to.

You won't believe the hassle

You won't believe the hassle I had with this site. I ordered a pair of shoes, but when they arrived, they just weren't right. Trying to return them was an absolute nightmare. The customer service was no help at all. They kept insisting the shoe box was damaged and refused to give me any refund, even though I know it wasn't my fault. The courier slapped a label on it, not me! It's like they don't even care about resolving issues. Honestly, unless you're completely certain you won't need a refund or any kind of help, steer clear. Trust me, it's not worth the stress or the headache dealing with them.

Back in July 2025, I

Back in July 2025, I ordered these high-end sunglasses, spending a hefty €1653 after hunting for them forever. Turns out, they were too small. So, right away, I tried to send them back. But, I couldn’t find the return label online. It took multiple emails before I finally managed to print the label and have UPS pick them up. Fast forward a few months to September, and I finally got some of my money back. They held back €246.26, claiming it was for shipping from the Netherlands to Italy, but never showed any proof. It’s pretty frustrating dealing with all this, especially within the EU where shipping shouldn’t be such a hassle.

My experience with this company has been very unsatisfactory.

In July 2025, I bought a pair of sunglasses I had wanted for a long time, costing €1653. Sadly, they were too small for me, so I had to return them. I sent them back the same day, but the return label was not available online. After several emails, I could finally print it, and UPS picked up the package. It took until September, after months of messages, to get a partial refund. They kept €246.26 for supposed shipping from the Netherlands to Italy, inside the EU, without showing any proof of the costs…

Italist is a great site for buying luxury brands.

The pages are simple to use, they have many real designer products, and delivery is quick worldwide. Prices are good for the quality, and sometimes sales make it more afforable. Perfect for anyone who loves fashion.

So frustrating

I had a frustrating experience with this company. I returned an item back in May 2025, and here we are, late September, and still no refund. Dealing with their customer service was a nightmare. They were not just unhelpful but downright dismissive, always coming up with different excuses instead of solving my problem. It felt like they were just pushing me around and didn’t care at all about resolving my issue. The refund process was painfully slow, much slower than I ever imagined. It's been months, and I’m still waiting. If I could, I'd give them zero stars. I’m beyond disappointed and would definitely think twice before shopping here again.

I ordered some shoes from

I ordered some shoes from Italist.com a while back, but they didn't fit right, so I sent them back almost immediately. It's been over a month now, and I'm still waiting on my refund. The frustrating part? They barely answer emails—maybe once every two weeks, if I'm lucky. It's like they just don't care about customer service. I feel completely ignored, and it's really disappointing. Shopping online should be easy and hassle-free, but this has been the opposite. I wouldn’t recommend Italist.com to anyone. Save yourself the headache and shop somewhere else. It's just not worth the trouble.

I found a jacket I really wanted, but it was sold

I found a jacket I really wanted, but it was sold out everywhere in my size, only Italist had it. I hesitated a bit after seeing some mixed reviews but decided to order. I thought it might take long, but in just a week, my Moncler jacket came, quicker than I thought. It is confirmed authentic and in perfect shape, and I paid much less than in the store.

You won't believe what happened

You won't believe what happened with my recent shopping experience. I joined this membership thinking it was a great deal, but it turned into a nightmare. They charged me $534.97 without any clear reason. After numerous attempts to resolve it directly with them, I had no choice but to dispute the charge through my credit card. Thankfully, I won the dispute, and they're refunding me. It's a relief, but such a hassle! Just a heads up, be cautious if you're considering their services—things might not be as straightforward as they seem. Wouldn't want anyone else to go through the same mess! Always double-check the fine print.

You know when you stumble

You know when you stumble upon a gem of a company and it just makes your day? That's how I felt when I found Itallist. Browsing their site was a breeze, and when I finally made my purchase, everything just clicked. The product was exactly what I wanted, and their customer service? Top-notch. It's rare to find a company that genuinely cares about its customers, but Itallist nailed it. They made sure I had everything I needed and went above and beyond to ensure everything was perfect. I’m already eyeing my next purchase. It’s safe to say they’ve won me over completely. Can't wait to shop with them again!

I really like this company

I really like this company. I am very happy with my order and amazed at how nicely they take care of customers. Thank you very much, Itallist! I am sure I will use your service agian.

They dont give you back the full price of your order

They dont give you back the full price of your order I paid 260 for sunglasses I know there’s shipping charges after 8 weeks of messages all I got back was £120 Shipping was £40 This company wont refund Do not buy from here !!!!!

Got my Moncler jacket just like shown and described

Got my Moncler jacket just like shown and described - real product at an amazing price. Communication was clear, shipping was quick and packaging was very nice. Will definetly order from them again.

Don't waste your time

I decided to give this company a try, hearing mixed things but wanting to see for myself. Placed an order, and everything seemed fine until I got a message saying it was canceled because the item wasn’t in stock. Well, that was annoying, but I figured they’d sort it out. I emailed them several times, hoping for a refund or at least some update. Just silence or generic responses, nothing helpful. Now, I’m in this back-and-forth with my credit card company, disputing the charge. It's frustrating beyond belief. Honestly, it's such a hassle, and I’m not sure I’d risk ordering from them again. Lesson learned, I guess.

The price was around 500 CHF cheaper than in stores

The price was around 500 CHF cheaper than in stores (duties incl). Today my Ferragamo bag arrived in perfect condition (Friday). I ordered it Monday evening. Shipping with UPS took less than 24 hours. I'm really happy!

I don't usually write reviews,

I don't usually write reviews, but I had such a frustrating experience with italist that I felt compelled to share. I ordered wedding shoes, and they didn't fit and clashed with my dress. I returned them the next day with the tag still on, thinking it’d be straightforward. Nope! Getting a return label was a nightmare; I had to contact them and wait a week. Then, two weeks later, they emailed me saying they wouldn’t accept the return because of a scuff on the sole. I only tried them on for like two minutes in my apartment! Their customer service was no help at all. Honestly, I wouldn’t recommend this site to anyone.

I can't believe what a

I can't believe what a mess my shopping experience with Italist turned out to be. I sent back a pair of Versace jeans nearly two months ago, and I'm still waiting on my refund. We're talking about 191€ here, not pocket change. Italist's customer service? A complete joke. Every time I reach out, they just send me the same old canned response about waiting for the boutique to confirm receipt. It's frustrating because I know they’ve had the jeans back for weeks now. I had to get my bank involved and even reached out to the BBB. Honestly, save yourself the headache and avoid Italist. Shopping online shouldn't be this difficult.

I'm really pleased!

I checked reviews before buying and wasn’t sure if all would be fine. The price was nearly 500 CHF less than retail (duties included). Today, Friday, I got my Ferragamo bag and it looks perfect. I ordered it Monday night. Shipping with UPS took under 24 hours.

Ignore instead of refund: Return Ignored and No Response after >50 days!

I purchased a brown Ferragamo bag on Italist.com on May 17th, order 00605873. I received a light beige bag (wrong shade) in a few days instead of the brown one. I filed a return and I returned the wrong bag to Italist in perfect condition, with all tags and documentation, on May 28, 2025. The package was delivered and signed for at their Milan partner boutique (confirmed by DHL). Since then, more than 50 days have passed, and I still have not received my refund. Despite following all return procedures exactly as instructed, Italist has: Failed to process my refund within the promised time, Ignored multiple follow-up emails (sent June 12, June 19, June 20, and July 2), Provided no clear communication or explanation, And stopped replying altogether. I have had to escalate the matter to the Better Business Bureau (BBB Complaint ID 23510310) and the U.S. Federal Trade Commission (FTC), and I’m working with my bank to dispute the transaction. As a customer, I feel completely neglected and misled. Italist’s handling of this return is unacceptable, and I warn others to be extremely cautious when shopping with them. DO NOT BUY ANYTHING AT ITALIST.com! I will continue to escalate this issue and share my experience until I receive a full refund.

Found the bag I wanted for 40% less than local stores

Found the bag I wanted for 40% less than local stores. Delivery came fast (2 days) and they paid the taxes and duties like they said, so no extra fees popped up. Really recommend!!