Tp-link.com

It's an alright router and mesh system for the cost. You won't get the promised speeds and both our x90s died just 2 weeks after the "limted 2 year warranty" conveniently. But before then there were only a few hiccups that could be fixed by administrator settings, or changing the DNS to Google DNS. All in all if you don't want to splurge for something more reliable and true to their word than this is a fine company.

I rang TP Link thinking there was a problem with my modem. Sonia, the technician, helped me a lot. She knew a lot and guided me through fixing it. Now, no more modem problem. I'm happy. Thanks, Sonia.

The products never work, a blatant case of consumer fraud. Customer service is a joke and virtually nonexistent.

My RE305 stopped working just 2 months before the 3-year guarantee expired. The process to get them to replace the faulty unit is a convoluted farce. Numerous emails with tech support, repeatedly asked to take steps I've already proven don't work, submitting proof of payment multiple times despite it being on the account. To add insult to injury, they attempt to charge £6 for delivery, the cost of the replacement (supposedly refunded later), and expect me to cover the expense of sending the old unit back. A complete waste of time for a worthless guarantee.

I was initially surprised to find that the agent could only communicate in Mandarin. However, I appreciated Daria's patience as my son wasn't fluent in Mandarin. Despite the language barrier, they successfully resolved the issue.