Secret Sales

Secret Sales представили свій бізнес-профіль на Real Reviews

This is my second review as their customer service

This is my second review as their customer service team is really helpful. If you’re new to the site, keep in mind that third parties sell through Secret Sales, so your order might come in separate deliveries, which some reviews seem confused about? If you need to return items to different sellers, their customer service will guide you through the steps so you only pay once for returns. It’s nice that they can communicate with both customers and sellers with so much patience. I think I sent about 6 emails asking for help! Thanks to the team and Robin this time round.

Secret Sales is a great Company to shop with and interact.

Secret Sales is a great Company to shop with and interact. Their delivery times are speedy and prompt, and the products always arrive neatly packed and beautifully arranged. One of the standout aspects of Secret Sales is their wonderful Customer Service Team; they are really fantastic, and no request is too much for them. They are quick, polite, friendly, and very useful. I would definitely suggest this Company. A huge thank you to Fatima in the Customer Service Team. Thank you so much Secret Sals.

I was thoroughly impressed with Secret Sales' customer service

I was thoroughly impressed with Secret Sales' customer service. They went above and beyond in keeping me informed throughout the entire process. When I had a question about the product, their support team responded promptly and handled my inquiry with professionalism. Overall, my experience with Secret Sales' customer service was exceptional, and I had the added benefit of receiving my refund without any unnecessary delays. It's truly a testament to their commitment to customer satisfaction.

I was unsure about ordering since I hadn't heard

I was unsure about ordering since I hadn't heard of them before, but I decided to give them a shot with some River Island dresses. Really happy with the service! The dresses got here in just a few days, and the smaller size fit great. It was a steal at £80 for just £10. I think I'll just sell the bigger size since returning it for the £3.50 fee isn't worth it when I only paid a tenner. Overall, I'm happy! I can say they are reliable. Their customer service is quick to respond as well.

I had a bit of a problem with my ASOS shoes

I had a bit of a problem with my ASOS shoes falling apart, but Elle from customer service really helped me out. Even when I was not the easiest to deal with, she stayed polite and professional. She set up a free return for a refund as a gesture of goodwill, and I’m happy with the way she handled everything, especially since it all got sorted on a Sunday, which is usually a hassle for anyone. So, thanks Elle at Secret Sales. She really did a good job.

At first, after I placed my order and got the tracking number

At first, after I placed my order and got the tracking number, I thought everything would go easy, but the tracking stayed the same for two days straight, two days late from the original delivery date. I needed the item before my trip and got a little worried, but I’m giving 5 stars because of the helpful customer service (Lucy). When I reached out to her, she did her best and helped me get the item fast, and I got it right before my holiday👍

The company delivered my order promptly,

The company delivered my order promptly, but one item didn't meet my expectations, leading to a return. After waiting for over two weeks with no refund updates, I contacted customer service and spoke with Emmy. Despite the delay, Emmy swiftly resolved the issue, issuing a refund while investigating the parcel mishap. I appreciate not having to wait for the resolution. Emmy's assistance was noteworthy.

I purchased some nice fragrances and items for

I purchased some nice fragrances and items for Christmas at great prices. I even bought a little something for myself. The delivery was quick and smooth. There was a small issue with one of my products, which was part of a set, but Tiegan from customer service handled it well and worked with the supplier to sort it out quickly. No complaints here, will definitely shop here again.

I really like this shop!

It's great that I found it! Prices are so good and surprisingly cheap for expensive items. They have everything from River Island to Fendi - clothes, shoes, bags, jewelry, gifts, perfumes, skincare, and more. This is definitely where I shop now! If you use it with Top Cashback, you can get more money back, and there are also discounts for NHS workers. I suggest it!

I bought a jacket, jeans, and trainers without

I bought a jacket, jeans, and trainers without looking at any reviews. I was a bit concerned at first, but my order came quickly and was just what I needed. I've ordered a few more things since, and once again, everything went smoothly. Just remember to compare prices with other stores because their suggested prices can be a bit highter.

I've been using SecretSales for a long time because

I've been using SecretSales for a long time because they have real brands at good prices. Delivery times are given when you order, and it often arrives even faster. Returns are straightforward and easy to manage. Lucy assisted me with my recent return issue and was fast with her answers, solving everything quickly. Great service!

I bought 5 or 6 products, but one didn't show up.

I bought 5 or 6 products, but one didn't show up. I reached out to Secret Sales through their site and got a quick response from Fatima, who said she would check it out. The next day, I got an update saying a replacement was on its way. It arrived the following day. Great communication and assistance from Fatima at Secret Sales.

I usually worry about using sites like these due to potential problems

I usually worry about using sites like these due to potential problems… I ordered a pair of shoes, but they sent the wrong size. Fixing the problem was easy. The return was handled quickly, the issue was looked into, and to make things better, I got a discount code for the trouble. Thanks, Emily, for the great service!

I was lookin' for Acqua di parma

I was lookin' for Acqua di parma aftershave balm that no one had any stock left. Then I found some on Secret sales at a good price as well. I kind of thought it was too good to be true, but pressed the buttons and ordered it anyway. All came super quick, genuine product, so ordered more the next day. Great little site.

Utilized the live chat service

Utilized the live chat service and had a positive experience. Although it took about 15 minutes for the agent to join the chat, once connected, they were very helpful and efficiently resolved two queries. The agent provided clear explanations, demonstrating professionalism and effectiveness in addressing the issues.

Absolutely fantastic

Absolutely fantastic! The website is easy to navigate, and the checkout and delivery processes were seamless. The products exceeded my expectations and were accurately described. I'm delighted with my purchases and have placed two orders in the last month. Secret Sales has become my go-to online shop. Thank you!

Wow, this company is really good.

Wow, this company is really good. They help a lot when something goes wrong. The team is professional and knows their stuff. They're also nice, listen, and act fast. Unlike some other companies. They sell great clothes at good prices and have a top customer service team. They deserve more than 5 stars for sure.

I’m really happy I came across Secret Sales!

I’m really happy I came across Secret Sales! I’ve bought clothes and perfumes and am very pleased with the variety and cost! I’ll definitely check their website first before buying anything next time, and I’ve already told my friends and family (and even the woman at the grocery store)!

The chat featuer was easy

The chat featuer was easy. At first, it's a 'bot', but I got to a real person, 'Helena', right away. Helena was helpful and answered my questions instantly because she had the info in front of her. As long as you have the needed info like an order number, it's pretty much plain sailng.

I reached out to customer service to check

I reached out to customer service to check on a missing item from my order. It took nearly an hour waiting in line, but when I finally spoke with Lucy, she gave a very friendly greeting. She quickly found my order details and assured me that the item would be delivered on another day.

Great products at great prices.

Great products at great prices. However, reaching their customer service can be tricky. For instance, I faced issues with missing items from another order, and their online chat isn't very responsive. They lack phone support. Despite this, I still recommend Secretsals for clothing.

I had an issue with a discount promo not working

I had an issue with a discount promo not working, so I decided to buy the items before they sold out and asked for help with a refund. The process was smooth, and the refund was handled quickly. Good customer service, which I’m glad to see, though it's not always easy to find now.

Simple to navigate app.

Found some real good deals on designer stuff cheaper than shops. Lots of updates and details given. There's plenty to pick from but not all sizes show up, tho that’s kind of normal as it’s stock brands want gone to make room for new gear. Worth checking, definetly give it a go.

Secret sales is really worth checking out!!

Secret sales is really worth checking out!! I had an issue with a secret sales return and reached out to their customer service. I talked to Nicole on live chat, and she handled my question/complaint in a very nice and proffesional way. Thanks again.

I just bought these shiny cute sixty style low heel loafers.

I just bought these shiny cute sixty style low heel loafers. The soft insole gives really good support. I can wear them all day long without feeling any pain during work hours. This is one of my number 1 picks for anyone wanting a comfy and stylish shoe.

This website is a favorite of mine.

This website is a favorite of mine. The customer service team stands out, and orders consistently arrive promptly. The pricing is fantastic, and communication is superb. Secret Sales sets a high standard; other companies should take note of their service.

I have been using Secret Sales

I have been using Secret Sales for years and have liked shopping with them. Recently, I was very impressed by the friendly, professional support I got from the customer support team and Lucy in particular. I would definitely suggest shopping with them.

Good

I've bought from this company a few times, had one problem fixed fast by Louis in customer service. Louis showed great service, made me trust my problem would be fixed. He's a credit to your company! Made me feel good about buying here again.

Secret sales great customer support from Emily.

Secret sales great customer support from Emily. Ordered a pair of low converse but 2 payments went through. Emailed secret sales and Emily handled it fast. Very courteous and effective. Converse were way less expensive than other places.

I had a problem with my order, but Serena

I had a problem with my order, but Serena helped me fast on live chat and fixed it in a few minutes. The shoes were a bit disappointing, but the support I got is one of the best I’ve ever had and makes me want to place another order.