Insta360.com Відгуків - 111

Surprised the brand's not rated higher!

I recently got my hands on the Insta360x4 camera, and let me tell you, it's a pretty slick piece of gear. The quality is top-notch, although, like with any camera, low light can be a bit tricky. Editing 360 videos is a fun little challenge, but capturing those full-circle shots feels kind of magical. After about a month, I noticed some sealant poking out at the back. Thought it was normal at first, but turns out it wasn't quite right. Hit up Insta360's customer service, and they were super helpful. Quick chat, got a return ticket, and they sorted everything fast. I was expecting a fix but got a brand new replacement instead! The camera rocks, just wish editing was a bit simpler. Surprised the brand's not rated higher!

Amazing support

You won't believe what happened with Insta360! Got their Insta360 Link as a gift, no receipt and it broke after a tiny fall. I reached out to support, kinda dreading the usual hassle. But wow, they were super kind and totally listened to my story. They walked me through everything and offered to fix it for almost nothing. When the package arrived, I thought it was a new one. It was sealed and looked absolutely perfect, like brand new! I'm honestly amazed. Most companies just hide behind their rules, but Insta360 really cares about their customers. Thinking of getting their Care Plan now. If you're on the fence about buying from them, just do it. Their support is amazing. Thanks, Insta360, you guys rock!

Okay, let me tell you

Okay, let me tell you about my experience with this repair service. From the moment I reached out, the team was on top of things. They kept me updated throughout, which isn’t something you see every day with customer service, especially for repairs. The actual repair? Super quick! And before I knew it, my camera was back with me, looking brand new. They packaged it so well, like they were sending a fragile artifact or something. Honestly, it felt like they really cared about my stuff as much as I do. If I had to rate them, they’d easily get a 10/10 from me. Highly recommend for anyone needing fast and reliable service!

Awesome!

I gotta say, using the X5 has been a breeze. I'm all about getting things done fast, and this gadget totally keeps up with me. Whether I'm recording something on the fly or just checking what I captured, it's all smooth sailing. No hiccups, no fuss, just straight to the point. It's like it was made for folks who don't have time to mess around with complicated stuff. I really appreciate how it fits right into my routine without missing a beat. It's not often you find tech that just works without needing a ton of adjustments. Definitely a keeper for anyone who needs speed and simplicity in their tech arsenal.

I used to have the

I used to have the X3, and it was decent, but since I got the X4, it's been a game-changer. I love going on motorbiking trips and canyoning adventures, so having durable gear is super important. The lens covers on the X4 are just what I needed. They've been through some pretty rough conditions with me and held up incredibly well. It's so reassuring to know my gear can handle whatever I throw at it. Honestly, the peace of mind it gives me is invaluable. I can't imagine going back to anything less durable now. If you're into adventure sports, this is definitely worth checking out.

I gotta say, the camera

I gotta say, the camera itself is pretty awesome, and the quality of the accessories is top-notch. But figuring out which accessory works with what can be a real headache. It's like a puzzle that doesn’t always fit together. I waited forever for one back-ordered piece. When it finally arrived, I was pretty excited to try it out. But, to my surprise, it didn’t work with my setup. Turns out, it needed a different selfie stick, which I didn’t have. Talk about frustrating! Despite the mix-up, everything's really well-made. Just wish the compatibility was a bit more straightforward.

Just got back from a

Just got back from a ski trip, and let me tell you, my X5 was a lifesaver! Navigating the slopes with gloves on can be tricky, but the controls on this thing are super easy, even with my thick gloves. It made managing everything way simpler. Had a little hiccup before the trip when I couldn’t find my tracking number, but the support team was amazing. Shot them an email, and they got back to me in no time, providing all the details I needed. It feels good to know they’ve got your back when things go sideways. Definitely recommend it for anyone planning a snowy adventure!

I was a bit nervous

I was a bit nervous ordering for the first time, but man, they really know how to make you feel at ease. The team was super friendly and patient, taking the time to really understand what I was worried about. There were a couple of bumps along the way, but nothing major. When I reached out, the rep I talked to was super responsive and sorted everything out quickly. It felt like they genuinely cared about getting things right for me. Overall, even with the small hiccups, the experience was smooth, and their service left me impressed. Definitely planning to order again!

I bought the Insta One X3, and I must say, it's an excellent camera

I bought the Insta One X3, and I must say, it's an excellent camera. What truly sets Insta apart is its exceptional customer service. They have an extensive support network across various social platforms, including Reddit, Facebook, and Instagram. Whenever I encountered an issue, their response was swift, and they provided valuable guidance for resolution. The only minor drawback I've noticed is that 360-degree videos can sometimes appear slightly blurry. Unfortunately, I haven't found a definitive solution to this particular concern.

I got this camera and

I got this camera and it's a blast! Sadly, my second one sank in the Costa Rican waves last week. But the editing software is top-notch, perfect for the transitions in our upcoming PBS program "Menghayati" airing this November! Absolutely loving it! Now, I'm on the hunt for a new one. Just a tip, I've heard some people had trouble with returns when dealing directly with the company. If you can, buy it from Amazon or Best Buy and get that protection plan! That is, unless you lose it in the ocean like me! Haha! Cheers, Erik.

I want to express my gratitude

I want to express my gratitude to the after-sales support team at Insta360. Upon noticing an imperfection with my camera, I logged a ticket, and the team promptly responded. I shipped the camera for their review, and the entire process was seamless. The system they have in place is clear and user-friendly, providing updates at every stage of the repair. Additionally, the team was quick to respond to my queries regarding packaging. Great communication and service overall.

I'm delighted to be their customer and would rate them 10 stars if I could.

My experience with Insta360 support has been exceptional. When I encountered a broken display on my camera, their team swiftly and professionally resolved the issue. Throughout the repair process, they kept me well-informed with notifications. From shipping to return, everything was sorted within just 10 days. I'm delighted to be their customer and would rate them 10 stars if I could.

I've had a positive experience with Insta360

I've had a positive experience with Insta360. Their innovative products, though not flawless, have served me well. Moreover, their excellent after-sales support is both prompt and helpful. In fact, I'm so satisfied with Insta360 that I've even partnered with a local distributor. All in all, a great company and camera!

Been using the X5 with my North Face pack

Been using the X5 with my North Face pack, and everything stays secure, even on rough paths. Not quite sure what the small key is for, but it actually came in handy. The setup has been reliable up to now. Very simple to operate and stays steady no matter where I bring it.

I needed to reach out to your support team

I needed to reach out to your support team a few times and they helped me all the way untill my issue was taken care of. They really did more than I thought they would!

Schnell startklar, coole Tricks

Registrierung in der App, Firmware drauf, erste Clips. Die Anleitung zeigt in kurzen Schritten Keyframes und Auto-Tracking. Nach zwei Versuchen hatte ich den Dreh raus.

Bild stabil, Farben knackig

Ich war begeistert, weil die Aufnahmen trotz Trailrun ruhig wirkten. Nach dem Schnitt fühlte ich mich kreativ, alles wirkte wertig. Akku reicht mir für Touren.

Seriously impressive

I got this new camera and wow, the image quality is seriously impressive. It's my first one, so I'm still figuring things out. The learning curve is kinda tricky—there are these default modes that just start filming the action moments and then stop, which is a bit annoying. I missed some really nice shots because of that. Overall, I'm really happy with it, but wish it was a bit easier to use right out of the box. Still, the pictures it takes are worth the hassle. Feels like a good buy for anyone looking to get into photography.

my interactions with their customer service left me wanting more

I've had a generally positive experience with the product, but my interactions with their customer service left me wanting more. I had a simple query about cleaning the invisible stick's salt residue after saltwater exposure. Unfortunately, it took weeks of back-and-forth messages to confirm that using Dawn Platinum Dish soap to remove all the salt residue was a safe method. This process could have been much smoother and quicker, and it seems their customer service could benefit from better training and management.

I purchased a great product

I purchased a great product, but I encountered some difficulty when seeking advice on the best way to clean the invisible stick salt residue with plain fresh water after exposure to saltwater. Despite weeks of back-and-forth messages, it took some time to confirm that the method I found on forums, using Dawn Platinum Dish soap to remove all salt residue, was indeed safe. It seems that the customer service could benefit from better training and communication from management in my humble opinion.

I submerged my camera

I submerged my camera, it got wet, not good. But warranty expired 2 months back. Sent message, they said if it's their fault, they'll replace for free, they did. No other companies do this. Good customer service. In profit-driven times, this is human touch.

Insta 360 X3 provides a reliable camera with

Insta 360 X3 provides a reliable camera with an easy-to-navigate app, delivering seamless 360-degree stitching for various activities like motorcycling, mountain biking, skiing, and casual holiday captures. However, caution is essential when using it underwater, as the camera is not inherently waterproof. My initial attempt in a shallow pool led to water damage, highlighting the importance of a separate waterproof case. The inconvenience arises when dealing with warranty claims, involving sending the camera to Hong Kong and facing a prolonged wait. Despite this setback, the camera performs well when used appropriately, enhancing outdoor experiences.

I got this camera

I recently got this camera hoping for an easy way to capture underwater moments, but it’s been a bit of a struggle. The camera itself seems solid, but the apps? Not so much. They have two: one for mobile and one for desktop, but neither does everything you need. If you want the fancy Aquavision 2.0 feature to tweak colors, you’re stuck using the mobile app. But then you miss out on the bigger screen and local file access of the desktop app. And finding any help online is tough compared to what GoPro offers. I was hoping for a smoother experience, and this makes it a bit frustrating for a regular user like me.

It's more hassle than it's worth

I recently tried to snag that free selfie-stick offer for some feedback, but it was a total mess. They sent me a code, but it was like trying to solve a riddle. Endless restrictions. I asked them how to actually use it, hoping for a bit of guidance. Instead, they just hit me with a long list of what it didn’t cover. I mean, isn’t the point of a promo to make things easy and fun? Felt like they were more interested in making it complicated than actually delivering on their promise. Not cool, right? So, just a heads up—don't get too excited about that freebie. It's more hassle than it's worth.

The camera is good, but the customer

The camera is good, but the customer service is terrible. It took ages to get any response to my emails, and when they did, it was unclear. I bought an accessory that broke, and I ended up losing it and the selfie stick (almost lost the camera too). After 4 weeks of dealing with very annoying customer service, they offered me “half price shipping” saving me around £3… A defect left me £60-70 out of pocket.

Love my camera

Love my camera, but the lens got scratched so easy and it’s really hard to get it replaced. Not sure if I’ll go with another product from them.

Using the Insta360 X5 every

Using the Insta360 X5 every day to capture real-world traffic is a bit of a rollercoaster. The camera itself is a dream – brilliant image quality, fantastic stabilization, and GPS integration. But the software? It's like hitting a pothole at full speed. Imagine having to export a 30-minute video just to add overlays like speed or tilt, and then importing it again to trim. Want to tweak the overlay's appearance? You're starting from scratch. And if you remove the SD card, your project loses file links, so you're stuck holding onto it forever or cloning it. Overlaying two text elements simultaneously? Forget it. The lack of a proper timeline, layers, or real workflow is frustrating. I had to shell out for the GPS Remote because my phone's GPS wouldn’t sync, yet I still need external editors like DaVinci Resolve to achieve what Insta360 Studio should handle. This camera could be legendary, but the software is holding it back. Insta360, please, for the love of creators, get the software right.

I picked up the Flow

I picked up the Flow 2 Pro from Insta360's site, thinking it'd ship locally in Australia, but nope—it came from overseas. Took a week just to ship, and then it dragged on forever to arrive. Tracking was a mess, showing nothing useful. When it was finally on its way, I missed it because I was at work, and they needed a signature. I tried setting up a redelivery, but they never stuck to the schedule. It was a different delivery date every time, always when I wasn’t home. Eventually, I just went to pick it up myself from a news agency. The gimbal itself seems solid, but the battery drained fast during my first try. I hope that’s just a fluke. Honestly, I'm excited to use it, but they gotta fix that delivery hassle.

Let me tell you about

Let me tell you about my experience with this editing software. Imagine having a super powerful computer, top of the line, and yet the software crashes every time you try to export. It’s like having a sports car that stalls at every red light. I've spent countless hours troubleshooting, but nothing works. The support team? Well, they’re driving me nuts. I keep answering the same questions over and over, and I just get shuffled between agents. It's a never-ending cycle. Now, on the bright side, the camera is truly amazing, no complaints there. But honestly, with all the software headaches, I'm starting to wonder if this whole ordeal is worth the investment. Hope this gives you a heads-up!

Frustrating time!

I recently had a frustrating experience with a store's customer service. Initially, I asked for a refund on one item but later decided to keep it, so I requested to cancel the refund. However, my plans shifted, and I realized the order wouldn’t arrive on time. When I reached out to cancel the whole order, the response I got was baffling. The representative told me they canceled my refund request and that I'd receive a tracking email after the delivery. It was clear there was a misunderstanding, which was incredibly irritating. I don’t have much patience for this kind of confusion, and it’s put me off shopping there again.