SanaBenefits.com

Straightforward for HR teams

Getting started took under an afternoon. Employer portal is clean, and open enrollment steps were labeled clearly. A modest learning curve on eligibility edits, but the help articles bridged the gap quickly.

Benefits that don’t confuse

Clean app, smart telehealth, and bills that finally make sense. I didn’t dread open enrollment this time. That’s progress.

Clear signup, a few quirks

Employer setup was quick and the member portal is intuitive. I did hit a hiccup finding a specialist in-network, but the search filters helped after a second try. Explanations of deductibles were straightforward.

Smooth for HR and staff

Quoting and enrollment were straightforward, and our team found digital ID cards immediately. Chat support clarified a network question fast. One claim needed extra documentation; they guided us through it. The admin dashboard made eligibility changes painless, which really stood out.

Kind guidance when stressed

I called worried about a referral. The agent listened, explained steps clearly, and emailed links afterward. Quick, warm, and yes, fully resolved.

The process has been smooth.

The process has been smooth. The one thing I would suggest is cutting down on the number of emails, as it seems a bit too much to handle at once. For someone new to this, it can be a bit overwhelming to get everything rolling.

They eventually got me the answers I needed

They eventually got me the answers I needed, but it took longer than expected. I was in the middle of scheduling appointments, so it was hard to wait.

Overall, not bad.

Overall, not bad. Our staff like Sana. Right now, lots of folks are having problems with their pharmacy perks and stuff like Vida. They got told their coverage stopped even though we just renewed for 2023 and everyone picked new plans.

CAUTION ADVISED! Having utilized SANA

CAUTION ADVISED! Having utilized SANA "insurance" for two years now through my employer, I must caution against it. The experience has been far from smooth sailing. It's excessively burdensome to get providers on board with the "insurance" and ensuring coverage for procedures requires constant follow-up, adding unnecessary stress. Moreover, there's a lack of transparency regarding coverage specifics, and opting for non-preferred third-party services can result in unexpected bills. It's essential to clarify that these plans aren't typical PPO insurances but rather MANAGED CARE, a detail often glossed over during sales pitches.

Outrageous

What was supposed to be a $1 fee was a $55 fee, charged immediately. I'm on disability and that a lot of money for me. I don't have food for next week now.

After dealing with SmithRx, Sana's

After dealing with SmithRx, Sana's prescription benefits manager, I must say it's been quite a hassle. Getting prescriptions approved involves a lot of effort, with numerous phone calls and emails required. As someone who has been a Type 1 diabetic for three decades, I've noticed that SmithRx prioritizes finances over health. They consistently deny the prescriptions my trusted Endocrinologist submits, only approving the cheapest, generic options. It's also frustratingly difficult to access information about their approved drugs. Despite my extensive experience with insurance companies over the years, SmithRx stands out as the first to prioritize profit over my well-being. On the bright side, I haven't encountered any issues with the medical aspect of Sana so far, but my experience with SmithRx has left me with a negative impression overall.