YmtVacations.com

We faced a rebooking situation, a bit inconvenient. Despite that, confirming the reservation required an extra call, and signing forms was necessary for confirmation. Surprisingly, I hadn't received these forms until my follow-up call. There was confusion about the payment status; I settled it in Nov., but they mentioned waiting for a money transfer without specifying the source. Uncertain if the promised rebooking discount was applied. While the customer service was pleasant, the need for confirmation and unclear payment details made the rebooking process less straightforward than expected.

Navigating trip choices was made easier with the help of very supportive agents. After booking a late August trip, we received notice of its cancellation. However, the rebooking process proved to be painless, showcasing the team's flexibility and accommodation. Their excellent service and seamless handling of changes turned what could have been a hassle into a positive customer experience.

The cancellation of my initial booking led to a rescheduled trip, a decent alternative. However, a lingering worry persists about potential hitches with the new arrangement. I hope all details seamlessly transition to the upcoming trip without any hiccups.

The company is like really good. The tour guide knows a lot. The stops are places you want to see. The group isn't too big. The bus driver drives really well and cares about safety. The ride is comfy.

Company is realy nice and agents are friendly. They tried hard to find us flights—- from 2 different airports. They compared flight times to get us the most convenient flights.

Sofia was really helpful and had all the answers to my questions. I'm happy to travel with YMT again. Since I have roots in Spain and Portugal, it's a big deal for me.

Company was good. Cindy gave us all info. She answered our questions. She gave tips from her experience. It helped.