MedOnTheGo.com

Straightforward shop, mind stock

Found the nebulizer I needed quickly and checkout estimated shipping clearly. One accessory showed as in stock but back-ordered after payment. Email updates arrived, just slower than ideal.

Tracking delay, polite replies

Asked about a missing tracking number; support responded the next morning with the label and ETA. Courteous, if not lightning fast.

Good stock, slower update

Ordered CPAP filters and gloves, paid by card, and got tracking the next morning. One item slipped to back-order and the update lagged. Everything arrived fine. Prices are right, just watch emails.

Finally a tracking ping

After a quiet couple days, the tracking email landed and my pulse dropped. Two boxes showed up next morning. I smiled at the neatly packed gauze.

Big catalog, quick checkout

Found CPAP parts and wound dressings fast with filters. Shipping estimator at checkout helped. Items arrived in two boxes with tracking. Straightforward experience.

Clicks, carts, care items

Search, add, ship. Prices hit nice, stock sometimes lags. Still my go-to for medical bits without the runaround.

Polite, helpful response

Customer service clarified return steps and shipping options in a same-day email. Professional tone and my question felt fully answered.

A needed box arrived

When the oximeter beeped on and read right away, I exhaled. It showed up the morning my old one died. That timing mattered.

Fast delivery, mixed comms

I felt satisfied when the in-stock items arrived quickly. A delayed tracking email caused brief worry. Solid selection and prices keep me coming back.

Easy returns info

Found return policy fast on the Help page and placed a fresh order for the right size. Checkout and shipping estimates were clear. Smooth process.

Great prices, track closely

Placed an order for gloves and catheters. One item went back-ordered and tracking updated late, but support responded and split the shipment. Packaging was sturdy. Value is there if you’re patient on stock hiccups.

The website was simple to use and the product range was good

The website was simple to use and the product range was good. The delivery arrived on time and the prices were fair. Customer service was friendly and ready to help.

I needed some syringes with solution to clean

I needed some syringes with solution to clean the kidney tubes. MedOnTheGo had just what I needed at a fair price. Everything went smooth, my partner was satisfied, and the shipping was super fast. I would surely buy again from MedOnTheGo.

Got the syringes I wanted without

Got the syringes that I wanted without any trouble. Shipping was super quick. Thanks Med On The Go.

Bait and Switch. Knockoff products

On the website they had on stock McKesson Argent Iris Scissors 4 inch Curved Sharp. They sent a different scissor. They sent a fraudulent McKesson made in Pakistan, Genuine McKesson are made in Germany. The scissor still had the McKesson label, and it was a different they sent Iris OG Crvd 4 1/8. I initiated the return on line and didn't hear from anyone. I then called and was told to keep the scissor because shipping it back was going to be more expensive. I do not want to keep the scissor, it's not what I ordered or need. I would not recommended at all, even if they are nice over the phone.

I'm disappointed

I'm disappointed because my order got canceled, and there wasn't any reason given. I bought a pocket inhaler spacer for my family, as many of us have asthma and travel often. These spacers are really handy. I just hope my next order doesn't get canceled too, because finding pocket spacers can be tough.

I placed an order, got charged, then

I placed an order, got charged, then they said they didn't have the item. They should just say when stuff's out of stock on their site.

I bought a thing for my wheelchair's

I bought a thing for my wheelchair's armrest, got a confirmation, then boom! Cancelled the next day. No explanation, though at least I wasn't charged.

Website navigation is a breeze

Website navigation is a breeze, making it effortlessly accessible. Delivery is swift, and the pricing is highly competitive. A commendable model for other online sellers to emulate.

Quick delivery and an extensive

Quick delivery and an extensive product range make for a positive shopping experience. Nevertheless, the website's search functionality leaves much to be desired. It frequently fails to yield any results, necessitating a laborious manual search through multiple pages to locate the desired product.

The company efficiently addressed

The company efficiently addressed supply concerns and processed refunds promptly. I swiftly received the required product thereafter. The staff in the office were notably helpful gentlemen.

The company's abrupt cancellation of

The company's abrupt cancellation of my purchased product without explanation left me dissatisfied. The lack of transparency and apparent disregard for customer communication raises concerns about their commitment to customer satisfaction. This unexplained action tarnished my experience and diminished my trust in the company's reliability.

The company's communication regarding

The company's communication regarding my order has been disappointing. Despite placing an order for 10 items and receiving confirmation, I've yet to be provided with a shipping date. A recent call on 2/5/24 revealed an unexpected requirement to order 50 items, contrary to my initial transaction. This inconsistency is frustrating, and the emails requesting a review seem premature given the unresolved issues with my order.

Ordering from your website proved

Ordering from your website proved challenging as the item's stock status wasn't disclosed initially. Unpleasantly, I discovered this only through a follow-up email. Despite three consecutive emails seeking clarification, my inquiries remain unanswered. A prompt resolution to this communication gap is eagerly anticipated.

I was pleasantly surprised

I was pleasantly surprised by my experience with the company. Although I never received a tracking number, my order arrived sooner than anticipated. The timely delivery, despite the lack of a tracking number, exceeded my expectations and left me satisfied with the overall service.

It's imperative for this company

It's imperative for this company to implement a system that informs customers about back-ordered items before completing a purchase. My recent experience was disheartening—I opted for expedited shipping, only to receive a cancellation notice a few days later. The items I ordered are vital for my father, who relies on a feeding tube. This unforeseen cancellation has placed us in a challenging situation. Improved communication regarding product availability is crucial to prevent such setbacks for customers with urgent needs.

Honestly, I have to say that

Honestly, I have to say that navigating through the website was quite a challenge. It's not exactly what I would call user-friendly. If you don't have a specific item in mind, you might end up feeling a bit lost in the virtual aisles. However, putting the website experience aside, I must admit that the products themselves are top-notch. The quality is impressive, and considering the reasonable prices, it's definitely worth the effort to sift through the site. Another positive note is the swift shipping – it's a relief to receive your order in no time. Despite the initial struggle with the website, I'm inclined to give them another shot purely because of the great product quality and speedy delivery. It's a trade-off I'm willing to make for the overall positive shopping experience.