Rail.ninja Відгуки: 88

Morally and ethically corrupt

I simply tried to change date of my travel one day later. Gave me special dispensation despite paid full price and took extra payment,. Having taken extra payment then sent me corrupt link only let me choose same train same date. I tied numerous ways to get support and complain. I only ever got told about my problem and my mistake. Deal with these people at your peril. They are a true scam. Eventually got a supervisor after writing numerous mails and reviews to again simply that my mistake my problem. They refused to explain why they agreed to change without telling me about a charge. They also insisted I picked the same train I wanted to change. There is one customer representative who should get a special mention for neglect and absolute shocking service. Nick G whoever the hell you are how do you live with yourself treating people the way you do. Clearly your organisation lets you do as you please and backs you doing it. If we have to deal with organisations and service like this surely we will eventually stop yravelling

Don’t use rail ninja to book anything. Avoid this company if you don’t want to get ripped off.

We booked 2 first class tickets Burgen to Oslo, we wanted to change the date to the next day. They charged us $60 per ticket commission, then another $60 per ticket to change to the following day. Such a rip off. Avoid this company at all Costs.

We bought our tickets in the UK a few months ahead of time.

We bought our tickets in the UK a few months ahead of time. The process was easy with a clear payment system. The tickets came out for our trip and are just as we asked for.

Inept at providing useful travel information

They charged 50-percent more than the face value of the ticket and even worse: gave me the wrong address to board my train.

This was my first experience with this site for booking a trip

This was my first experience with this site for booking a trip. The site was simple to use from the start, from train schedule to payment. I booked a round trip from London to Edinburgh and return. I will surely use this site again.

The site is easy to use with fast access and replies.

The site is easy to use with fast access and replies. Special thanks for the help and politeness of Darya from the Support Team!

The seat map wasn't shown before we booked.

The seat map wasn't shown before we booked. Now we have seats apart, not even a window seat. This trip is special for us, traveling from the US for my wife's 75th and my 80th birthdays.

I'm not a tech wizard, but I can easily navigate this app.

I'm not a tech wizard, but I can easily navigate this app. The layout's simple, so I never feel lost booking a ticket.

Booking with Rail Ninja was so eazy

Booking with Rail Ninja was so eazy. The staff are friendly and helpful if you are new, their service and reply time is quick and the tickets arrived in my inbox in just a day. I would definitely recommend using Rail Ninja when traveling in Europe, it's reassuring.

Simple and direct booking.

Booking a train trip with Rail Ninja from Yogyakarta to Jakarta was simple and direct. Getting the booking confirmation was quick, and picking up the tickets in Yogyakarta went smoothly. The train was new, on schedule, and the service was good. It allowed us to discover a new part of Java. I recommend Rail Ninja for booking trains in Indonesia. Thank you.

As a senior traveler, I found Rail Ninja

As a senior traveler, I found Rail Ninja very user-friendly for booking my train. The instructions were clear, and the process was simple.

Being British, traveling in Europe

Being British, traveling in Europe, Rail Ninja made booking train tickets in Paris super easy. The app's design is simple to understand. It removed all the hassle of figuring out foreign train systems. Will certainly use it again.

The company is very easy to work with

The company is very easy to work with, and their website is user-friendly. The tickets came in another language, which is okay, but it would be nice to have an option to translate them or receive tickets in both languages.

I couldn't access both outward and return

I couldn't access both outward and return tickets in Dublin. Tried in Belfast and no way of doing this. I had to buy another ticket. I did not enjoy this experience and will never use Rail Ninja again.

The rail ninja online ticketing system

The rail ninja online ticketing system worked well. But I had to pay an absurly high fee. I paid $57 on rail ninja for a KTX train ticket in Korea. The actual ticket price was only $31.50. I'm not happy with the excessive fees!

It was easy and quick to find trains and choose

It was easy and quick to find trains and choose what I wanted. Payment feels secure. Just one problem: I wasn't told in advance that "some" tickets weren't given right away but later. Not sure why, it wasn't explained before or after I paid...

Könnyű használni.

Könnyű használni. Nincs helyrajzi elrendezése az ülőhelyeknek, mint Olaszországban. bőséges lehetőség van választani. Nem voltam biztos, hogy mit kell ellenőriznem, és szerettem volna letölteni egy pdf verziót, mert nem mindig van internet-hozzáférés az utazás közben. Egyébként jó munka

Great interface.

Great interface. No seat layout like in Italy. Lots of choices though. Unsure about check-in details and would prefer a PDF download since I don't always have internet access while traveling. Overall, good jop.

This company, they realy care.

This company, they realy care. I made a mistake and they fixed it quickly. Got my money back fast. Good job!

Good for booking rail journeys.

Rail Ninja is a good company for booking rail journeys. Booking was easy and tickets were simple to access online. I could use them on trains without printing. Experience was satisfactory. Thanks.

The company has a great app and user interface.

The company has a great app and user interface. They deliver pre-booked tickets quickly when they're ready.

Evrythng was good xcept

Evrythng was good xcept 1 big thing - my wife gets ill if she goes backward when travelin. We asked for front-facin seats but got rear-facin ones instead, even tho lots of seats were free. We found front-facin seats but reservation messed up.

I appreciated the fact that there were

I appreciated the fact that there were available tickets. However, I found it disappointing that the price was nearly twice as much as other options for the same train and time. Renfe offered tickets for $35, while OMIO had them for $29, which is significantly cheaper if you're unable to purchase directly from the train company.

We had a nice journey from

We had a nice journey from Dublin to Galway and back. Using the train was a good experience for us. We didn't encounter any issues with the reservation. The seats were good, and the staff was well organized. They paid attention to small details that mattered.

The company adopts a straightforward

The company adopts a straightforward approach: acquire attractive domains, such as koreantrain.com, and create an illusion of officiality (although the mention of Rail Ninja is buried). Pricing, however, is notably inflated by over 50%, coupled with a €15 service fee. Despite the claim of transparency, the actual practice seems to contradict this assurance.

Booking travel proved simple, yet a snag

Booking travel proved simple, yet a snag emerged when attempting to modify return tickets due to a clash with hotel check-in times. Contacting customer service for ticket adjustment became an arduous task. This predicament presents a challenge, especially considering our limited proficiency in Spanish, potentially complicating communication with the final hotel in Barcelona upon our late arrival.

The actual cost of the train

The actual cost of the train tickets from Porto to Lisbon was €31.90 each. However, you charged £102 for the tickets. I find the commission charge of £32 to be ridiculous.

User-Friendly, with Minor Oversight

The service is generally user-friendly. I overlooked setting the number of passengers initially, but the system allowed me to backtrack and make the necessary adjustments before payment, avoiding any potential issues. Overall, it was a straightforward experience with just a minor oversight on my part.