RockHer.com Відгуки - 53

Fast shipping with RockHer

I had no issues with them. Shipping was fast and my fiance absolutely loved the diamond ring when she saw it so I would say it was a win-win. Quick and easy process and would recommend if you are skeptical about buying online!

Had a really great time with RockHer!

Had a really great time with RockHer! Shipping took a bit, but the quality and price beat anything out there! Quick responses, awesome packing, and shipping choices. RockHer is my go-to from now on.

Amazing diamonds from Rockher! Best experience.

I am extremely happy with the diamond and setting from RockHer. The stone is cut very well, and it looks amazing. I would recommend RockHer to anyone looking for a beautiful ring to last a lifetime.

RockHer is greeeat!

RockHer is greeeat! My husband got me a diamond from them for our anniversary. They were easy to work with and the diamond was packed nicely! The diamond looks even better than I thought!

My time with RockHer Haute Jewels

My time with RockHer Haute Jewels was one of the smoothest and most enjoyable online buys I've had. Their site is user-friendly, and they quickly replied to all my inquiries.

The website was very sleek, easy to navigate

The website was very sleek, easy to navigate, and simple to use. I would surely suggest Rockher to others. I will visit this site again when I need to buy a gift for my wife.

Rockher is absolute wonderful!

Rockher is absolute wonderful! The communcation during the entire process was excellent and my ring is beautiful. I recieved my order in a very timely manner as well.

The customer service was really good.

The customer service was really good. They kept their word on everything they promised. The ring is very pretty and shines brightly! I’m happy with my purchase!

We required the ring urgently.

We required the ring urgently. Romeo was very supportive throughout the process! He ensured we received the customized ring on time, and it looked stunning!!!

Absolutely amazing!

Absolutely amazing! Romeo and Sean stayed very kind and paitent with me, even though I had trouble making decisions and made a few requests.

I made my engagement ring with Rockher.

I made my engagement ring with Rockher. It's more beutiful than I ever thought it would be. Still can't stop looking at it after a month.

I made my engagement ring with Rockher.

I made my engagement ring with Rockher. It's more beautiful than I ever thought it would be. Can't stop looking at it even after a month.

Great quality and the Rockher team is fantastic.

I love my pearl studs from Rock Her! I wear them constantly, and they still look brand new. Great quality and the team is fantastic.

The service was great.

The service was great. The Crew at RockHer delivered the ring sooner than planned. Both the setting and the diamond were beautiful.

I believe the ring I purchased from RockHer

I believe the ring I purchased from RockHer stands out as better quality than many others I’ve seen. The service was good too.

Service was great.

Service was great. The Team at RockHer got the ring out ahead of schedule. Both the setting and the diamond were amazing.

Service was great. The Team at RockHer

Service was great. The Team at RockHer delivered the ring before time. Both the Setting and the diamond looked amazing.

I made my engagement ring with Rockher.

I made my engagement ring with Rockher. It looks better than I hoped. Still stare at it every day after a month.

Great shopping experience!

Great shopping experience! I got jewelry from RockHer as a present for my mom and she really liked it!

The only reason I'm not giving 5 stars

The only reason I'm not giving 5 stars is that the ordering process had a hiccup. That said, the experience overall was good. I purchased a ring with engraving, but the text was unclear because of the font option provided. I needed to send it back to have it fixed.

Ring is not as prity as pictured and a bit deceving.

Ring is not as prity as pictured and a bit deceving. I am totaly not satisfid with the coler of the sapphires. I bought it to wear with my diamand, saphire wedding band and the saphires are diffrent colers.

Ring isn't like the photo, kinda tricky.

Ring isn't like the photo, kinda tricky. I'm really not happy with the kolor of the stones. Got it to go with my diamond, sapphire wedding band and the stones are different shades.

Customer service is non existent - look elsewhere

I have personally witnessed a dramatic decline in customer service at this company. I previously purchased a ring from RockHer and had a positive experience—I liked the ring and the process was smooth. However, fast forward to today, and it’s a completely different story. It appears they’ve outsourced their phone support to a generic answering service, staffed by people who have no actual knowledge of their products. For over a month, I have been trying—unsuccessfully—to speak with an actual jeweler. I’ve called repeatedly, spoken with multiple customer service reps, and left messages via phone and email stating that I need to have a conversation with someone at the company. Every time, I’m told that no one is available, but they take my name, phone number, and email, claiming someone will call me. And yet, the only response I ever receive is via email—never a phone call. Even after requesting a phone conversation via email, I received a condescending response with no attempt to schedule a call. Something has changed internally, and it’s for the worse. When I bought my first ring, I had no trouble speaking with a jeweler to get basic questions answered. Now, that’s impossible. Instead of simply having a phone conversation with me to understand what kind of wedding band I was looking for, they emailed me, suggesting a custom-made band requiring a $200 design fee/deposit—something I never asked for, wanted, or needed. Had they just spoken to me, they would have known I was looking for a standard wedding band. This company has taken home the gold medal in god-awful customer service. If this is how they treat customers before an order is placed, imagine how bad it would be if you had an issue after purchasing. Consider this a warning. Follow up 2/4/25 - After posting my review online, I received a threatening email from RockHer stating that I had better take down my reviews from every site on the internet or they would explore legal options against me.  (They wrote this threat with an AI chatbot, which I found ironically hilarious; it was too much work to have a phone conversation with me or write their own threats.)  They made numerous false accusations towards me along with some not-so-subtle threats.  This is straightforward customer review intimidation.  In the U.S., you have a right to share honest opinions and experiences.  I have phone records and emails to back up my statements.  If they used this tactic on me, how many others have they used it on?  What happens if you have a negative experience and voice your concerns online? How many others with a negative experience here have been bullied into silence?   If you have a negative experience with RockHer like I did, do not be silent and do not let them intimidate you.  There are numerous consumer protection laws and case law that back up your rights in this area. If they continue to harass or threaten me, I will let everyone know.  I will not be silent.   Considering all of the above, ask yourself if this is someone you would want to do business with.  Is this a company you would trust with such a significant purchase? If you don’t want to have a phone conversation with clients, then be forthright with it.  Don’t lead customers on for over a month with false expectations of a phone conversation.  And don’t threaten customers when they leave a negative review about their experience. You could easily have scheduled a call back time, Zoom call, consultation, anything, but you never did. In the future, how about apologizing and moving on instead of threatening and harassing customers.