Ferebe.com

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In March 2025, I decided

In March 2025, I decided to order five cases of Vitacoco, each containing 18 bottles. Sent two emails asking for an expiration date of 3 to 4 months away. The order arrived quickly, but all the boxes had an expiration date of May 10, 2025! Looks like my emails were completely ignored. Would have appreciated a bit more attention to detail. Disappointed with the service this time.

I like the product, but it didn’t arrive on time

I like the product, but it didn’t arrive on time, and I didn’t like how it was packed since the product was moving from one side to another.

They shipped something different

They shipped something different than what I ordered, but they handled the resolution very fairly and expeditiously.

I ordered this item online

I ordered this item online but they sent me the wrong thing. Tried calling customer service but got stuck with a voicemail recording, so frustrating. Went back to look at the product listing to double-check, and it’s gone. Now I'm stuck with this wrong item and no clue how to return it. It's like they vanished into thin air after taking my money. No idea what to do next, feeling really lost here. Shopping online shouldn't be this hard.

Bought some stuff online, excited

Bought some stuff online, excited to get my package. When it came, half the items were missing. Reached out to customer service, they said the missing stuff was out of stock. That’s cool and all, but where’s my refund? It's been weeks, still nothing. Had to chase them down just to get answers. Service like this is just not okay. Now I'm left with less than I paid for and no clue if or when I'll get my money back. Total letdown.

My recent experience with the

My recent experience with the company left me dissatisfied. The hair conditioner leaked, body wash bottles arrived dented, and the face moisturizer box was ripped. Despite reaching out via email about these issues, I received no response. While I acknowledge mishaps can occur, prioritizing customer concerns and providing a timely response should be fundamental.

My recent experience with the

My recent experience with the company was disappointing. The hair conditioner in my order leaked, the body wash bottles were dented, and the face moisturizer box was ripped. Despite reaching out via email about the issues, there was no response. While I acknowledge that mishaps occur, customer concerns should be promptly addressed to ensure their satisfaction.

I'm disappointed with the delayed delivery

I'm disappointed with the delayed delivery of my order and the lack of a reliable tracking system. It's frustrating not being able to monitor the status of my package. The company should improve its logistics and enhance the tracking experience for customers like me.

My experience with the company

My experience with the company was disappointing. I bought something as a gift and paid extra for quick delivery. However, the item arrived over a week late. When I contacted customer service about the delay, they weren't helpful. Customer service person K just told me to ask for a return label if I wasn't satisfied, without explaining the reason for the delay. When I did request the return label and explained the situation, K asked me about the reason again without reading my email. When I called the company for assistance, the person I needed was unavailable, leaving me stuck dealing with the unhelpful customer service person K. Overall, it was disrespectful and a waste of time.

Ordered some Dove soap from

Ordered some Dove soap from Ferebe recently and things went downhill quick. Got the package super fast, but when I opened it, the soaps were just tossed in there, no insulation, nothing. They were all opened and rolling around. Sent them pics and let them know what happened. They offered me 60% back, which made no sense because I paid full price. Felt like a slap in the face, to be honest. Been buying from them since 2019, but clearly, their quality and customer service have dropped. Times are tough, and I’ll definitely be taking my business elsewhere from now on. Disappointed and frustrated with the whole experience.

It's frustrating

So, here's my story. I ordered some gifts on June 3, hoping they'd arrive by the 7th, just in time for Father's Day. Instead, they showed up on June 9. Annoying, right? But wait, there's more. The shampoos I ordered weren't even packed properly. They spilled everywhere, ruining the other items. Total mess! I could only salvage one package and had to send the rest back. As a first-time shopper on this site, I expected better. It's frustrating when things don't go as planned, especially when you're trying to do something nice for someone. Definitely not the experience I was hoping for.

I ordered some stuff online

I ordered some stuff online last week, and when it arrived, the box was soaked. Soap was everywhere, just a total mess. I figured, okay, things happen, so I shot them an email that same day, thinking they'd respond quick. But it's been days, and nothing. They have a phone number listed, so I tried calling, hoping to talk to someone who could help sort this out. But no luck there either—just endless ringing and no real person to talk to. Starting to feel a bit frustrated here. Customer service seems pretty non-existent, and I'm left with a ruined package and no idea what to do next.

I ordered groceries online and

I ordered groceries online and had such a frustrating experience. I emailed customer service about an issue and didn't get any response, even after sending another email. Tried calling them, but nobody picks up. Left two voice mails, still nothing. The worst part was the groceries they sent me. Nearly everything was close to expiring. It's so disappointing when you expect fresh items and get stuff that's almost gone bad. I won't be ordering groceries from here again. If you care about getting good quality and timely help, look somewhere else. This was just unacceptable.

Ordered this thing three weeks

Ordered this thing three weeks ago and still nothing. Said it would be here in a week with expedited shipping, but now it's just "in route" with no other details. No updates, no follow-ups, nada. I was really counting on it arriving on time, but it's been radio silence since the initial order confirmation. Super frustrating not knowing where it is or when it'll show up. Feels like they just took my money and ran. Not impressed at all with this experience, definitely won't be ordering from them again. Why promise fast shipping if you can't deliver on it?

Frustrating time

Hey folks, I got myself a bunch of Old Town white coffee packs. It's the 2-in-1 instant ones, 15 sticks per bag, and I ended up with a dozen bags overall. Snagged them on April 8, 2025, and it set me back $74.97, order number F55195290. Here’s the kicker – they’re all set to expire by August 10, 2025. Seriously, how am I supposed to down all that coffee in such a short time? It's kinda frustrating buying something that’s close to expiring. If you could explain why this happened, that'd be great. Much appreciated!

My order experience was disappointing

My order experience was disappointing, as my package arrived with missing items and significant damage. Despite providing clear evidence of the damaged box, the representative seemed uninterested in investigating or resolving the issue. Instead, they questioned the validity of my claim and shared a blurry side view from the delivery person. This lack of customer support leaves me hesitant to make future orders with them.

I ordered something and it

I ordered something and it never showed up. According to the tracking info, my package got stuck at the FedEx facility and never left. So I asked them to resend it. They did, but now it's been seven days and the tracking still just says "label created" with no updates. Frustrating! Looks like I'll have to ask for a refund now. Really hoping they sort this out soon.

I provided the accurate address, yet

I provided the accurate address, yet my order remained undelivered. When I contacted customer service, they questioned the address's correctness. After confirming, I requested a redelivery, but was informed that my items were out of stock. The resolution offered was a refund. This experience deviated from my previous trouble-free encounters with the company.

I reached out to the company

I reached out to the company twice inquiring about their return policy via email, but unfortunately, my requests were completely ignored. The lack of response has left me uncertain about their return policy. It seems like a "buy it, own it" situation. Unless they proactively address this issue, I'm inclined to avoid further business with them.

Alright, so here’s the thing.

Alright, so here’s the thing. I sent in pictures showing all my stuff spilled inside the box. It was a mess! I’m just trying to get my products replaced, not asking for a refund or anything. But where’s the response? I’ve been waiting and nothing yet. It’s frustrating! I really need those items. Can someone please get back to me soon? Thanks!

I ordered Dove soap

I ordered Dove soap, but my experience was disappointing. Despite being provided with a delivery date, I received an email two days later, stating the item was out of stock. A reputable company should maintain accurate inventory to avoid inconveniencing customers with undeliverable orders.

I made a purchase and learned afterward

I made a purchase and learned afterward that the item I wanted was unavailable. The situation was disappointing, yet the swift credit card refund was appreciated.