Purchased an IlifeV vacuum from
Purchased an IlifeV vacuum from geekbuying 10 months ago, initially satisfied until it malfunctioned. Contacted support in January, and it's been a frustrating ordeal since. Limited responses, back-and-forth emails, and ineffective solutions. Received parts that didn't resolve the issue and faced an unexpected twist – apparently, customers are responsible for fixing products under warranty. Geekbuying's approach seems to assume customers possess technical skills for DIY repairs. Caution advised for those considering purchases, as after-sales support may not align with conventional expectations.
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