Supportpets Відгуки - 74

I tried this company last year, everything went fine.

I tried this company last year, everything went fine. But this year, when I renewed, I paid for their services and didn't get my documents. They promise 24-48 hour delivery, but it's been 21 days. I called customer service and emailed them, but got no help or answers. I even reported them to the BBB, but they won't give me a refund. I hope others haven't had these problems. I'll use a different company from now on. It's really disappointing and I wouldn't suggest them to anyone. It's just not worth the hassle.

The process of obtaining documentation for my dog was incredibly smooth and efficient

The process of obtaining documentation for my dog was incredibly smooth and efficient. The transaction was hassle-free, and I received the documents promptly. However, I did have a misconception that I could take my dog anywhere after obtaining these documents. It came as a surprise to me that to have my dog recognized as a service animal and gain unrestricted access, I would need additional training, which incurs extra expenses. These documents primarily serve as recognition for my dog as an emotional support animal, allowing her to accompany me in places where dogs might not typically be allowed. In hindsight, I wish I had been aware of these details before making the payment. This experience took place around August 2023.

Everything was good, quick and enjoyable

Everything was good, quick and enjoyable, but I've had trouble reaching out. I need an extra small vest for my other puppy. The website offered one for a single dog, but I need one for both! The vest is nice, good material, durable, and can change the patches.

I got my papers on time

I got my papers on time; but, about two weeks later, my dear Bella passed away. I wish to get a new dog soon and will ask how to transfer the certificate then.

I value your effort in clarifying the details

I value your effort in clarifying the details of my purchase. The anticipated delivery timeframe of 3-5 weeks is now clear to me.

The company took longer than they

The company took longer than they said they would to deal with my request, which was annoying. I had to contact support a lot before I finally got the letter I needed. It seemed like their automatic system wasn't working right because I kept getting sent back to do the survey over and over. But eventually, they found the letter in my file quickly, so I guess the survey did go through the first time. It wasn't the easiest process, but at least I got what I wanted eventually.

Received documents, but dismayed

Received documents, but dismayed as one coat is xsmall instead of the ordered small size. Seeking a swift resolution to exchange the mismatched item.

I tried Support Pets for a year

I tried Support Pets for a year without any problems until I needed to renew. The website promised the ESA would be sent by email within 24-48 hours. It's been more than two weeks now, and I still haven't received it. I've talked to four different representatives who promised to escalate my case, but nothing has happened. The phone number provided doesn't connect to live representatives either. My suggestion: Look for alternatives!

I received my paperwork on time

I received my paperwork on time, but encountered an issue when I notified them about the undersized vest. Subsequently, upon reviewing my statement, I noticed an unexpected charge of $107.99, exceeding the standard rate of $87.00. I'm puzzled about the additional cost and seek a prompt response to clarify this matter.

My experience with this service was less than satisfactory

My experience with this service was less than satisfactory. I made a payment on September 8, 2023, for documents and an extra package containing a harness and other pet supplies. However, there was no communication regarding the status of my order for over a month. When I tried to contact their customer service, I received no response. This lack of communication and service deserved a rating of 0 stars. Frustrated, I decided to dispute the charges through my credit card company. Surprisingly, a few days later, I received my refund, and I finally got an email from the customer service team confirming my refund request. I'm giving them 1 star for eventually refunding my money, even though it took intervention from my credit card company to make it happen.

Customer Service is dog shit

Customer service has been complete dog crap. I needed two words changed on my ESA letter. I was promised this would take 24-48 hours. It has now been 72+ hours and still nothing. TWO WORDS! The level of incompetence is beyond frustrating. They train all of their employees to use the phrase "rest assured". I have encountered it at least 5 times now in 3 days. Suprise- I have not rested assured. There are plenty of other sites that offer the same product/service for less money. Do your research and save yourself some trouble!

I placed my order earlier this week

I placed my order earlier this week, and it's Thursday, and there's still no sign of it. The constant excuse of my paperwork getting "lost" is becoming a recurring issue, miraculously surfacing only when I reach out to them. Despite their website indicating a 24-48 hour timeframe, they now insist on an additional 48 hours. To add insult to injury, they propose a meager 10% discount as compensation. Suffice it to say, I won't be considering their services in the future.

I sought an ESA letter from Supportpets on

I sought an ESA letter from Supportpets on February 2, 2024, with the expectation of a prompt service. However, as of now, six days later, I haven't received the letter despite opening tickets. Their apologies and additional 48-hour wait requests do not align with my urgent needs. Regrettably, the prolonged delay has led me to request a refund, leaving me disappointed with the overall experience.

Never received letter but they took my money

I paid $134 for two pets ESA letter but only received multiple emails saying sorry there was a glitch in our system please complete again, after receiving confirmation it was received, in process and would be sent to me within 48 hours. After the third email asking me to redo it I asked for a refund, but didn’t receive one, instead it’s crickets.

I renewed on February 6th, it's now

I renewed on February 6th, it's now February 15th, and I'm yet to receive the approval letter via email or mail. Despite multiple attempts to contact them, I only receive automated responses promising a callback that never happens. The situation is unacceptable. My emails clearly state my frustration, and all I want is a refund.

am pleased to say that Pet Help quickly handled my issues

I am pleased to say that Pet Help quickly handled my issues with keeping my dear dogs. I'm 66 and live by myself. My dogs, Daisy and Gator, are always with me wherever I go. I bought a house thinking dogs were fine, only to later learn I was in the wrong "section". I contacted Pet Help. They informed me about my options and laws regarding ESA (emotional support animals). Within 24 hours of completing the form, a doctor at Pet Help reviewed my case. I am happy that I can keep my pets and enjoy the safety and love they bring me. I will also be getting the gear to mark them as ESA. Pet Help has every concern covered, so don't worry, your situation is not lost. We have support at Pet Help.

The process was very smooth! Very flexible and very quick.

The process was very smooth! Very flexible and very quick. I'm glad I could get everything I needed all at once instead of waiting for certifications, cards, and extras! It was great to get all the items at about the same time. I really like the Genius Tag! This tag comes with your ESA registration purchase, so if your dog goes missing, someone can scan the QR code on the collar! This QR helps in tracking and notifying you if your pet is found! It also has the ESA label which is helpful for those who might not know. I highly suggest this for anyone looking to register their pet!

Support Pets has been a

Support Pets has been a lifesaver for me. I'm dealing with serious mental health issues, and my pet is crucial for my well-being. I've seen some claims saying it's a scam, but that's just not true. They really do help people like me. Their service was fast, and I got what I needed without any hassle. My anxiety levels have dropped significantly since I got the certification. It's clear they genuinely care about their customers. Honestly, I don’t know what I’d do without them. Thanks a ton, Support Pets!

Obtaining a support pet permit turned

Obtaining a support pet permit turned out to be surprisingly hassle-free. The process, which I initially thought would be challenging, proved to be quite straightforward. Having the permit enables me to bring my beloved dog along, enhancing our bond. While he's content being home alone, the joy he exhibits when accompanying me is truly heartwarming. My pet has become an even more cherished companion, thanks to this uncomplicated permit process.

I had tons of questions

I had tons of questions and was pretty nervous, but the customer service team was super helpful and quick to respond. They really put my mind at ease. Now, I don't have to worry about relocating just to keep my pets at home, which is such a relief. Feels good knowing I can stay where I'm comfortable and my pets can too. Great experience overall!

Support Pets is fantastic!

Support Pets is fantastic! There are many people spreading lies about it being a scam, but that is just not true! They are really helping folks like me. I am SMI, which means I have serious mental health issues and need my pet close to avoid feeling super anxious and nervous. Big thanks for your fast response, Support Pets!

I purchased a vape last week and it came

I purchased a vape last week and it came in just a few days, no problems at all! It was my first order, I had thought about buying earlier but back then you had to pay by bank transfer. Now, credit card payments are available and everything went fine. The product quality is also good, so no issues with that either.

It was so simple and quick to get the esa

It was so simple and quick to get the esa without needing to visit a primary care doctor. The whole process was smooth and didn't take much time at all. I appreciate how easy they made it for me to get the help I needed without the hassle of making an appointment or waiting in a doctor's office.

They did what they promised, but the nonstop

They did what they promised, but the nonstop sales calls are really getting on my nerves. The service itself was okay and met my needs, but I wish they would stop pushing extra stuff all the time. It’s hard to enjoy the experience when you keep getting interrupted by calls trying to sell more.

The company helped me with all the questions I asked.

The company helped me with all the questions I asked. I was unsure if the website would work well, but they answered quickly. My papers were returned in just 48 hours and they were polite and professional. I would suggest them to anyone who needs help traveling with their pet.

I just want to say that without ESA for pets

I just want to say that without ESA for pets, my dog Pocacho and I wouldn’t have gotten as close or become like family. I can bring her everywhere now. It also helps with big pet deposits, so we stay together all the time. I really thank you for helping me with pet support!!

Getting the required paperwork for my pet was simple.

Getting the required paperwork for my pet was simple. The email with the documents arrived in good time. The staff was helpful and responded to my inquiries fast. I would likely use this service again. They seem to have a clear understanding of their tasks.

I began with these folks in March.

I began with these folks in March. It has been a great experience ever since. The training videos for service dog training are fantastic. If you need a service dog or service dog certification, reach out to these people. Wheat as drugs and let's take

The service was very fast, and I got

The service was very fast, and I got my documents just in time to move to my new home. If it weren't for Support Pets, I wouldn't have been able to bring my Bella with me. She means a lot to me, and I'm so greatful for the help. Thanks Support Pets!

The processing speed for my documents was very fast

The processing speed for my documents was very fast and just right for my move to the new home. If I hadn’t discovered Support Pets, taking Bella with me wouldn’t have been possible. I rely on her as much as she relies on me. Thanks, Support Pets!