Herbspro

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I got exactly what I ordered at a good price.

I got exactly what I ordered at a good price. Order came before it was expected. Like this site so far!

I had a small issue with my first order

I had a small issue with my first order, as it was missing one bottle. I called and received an email stating they would look into the problem, which took about a week. Eventually, a credit was issued to my card. I was happy with the way they handled the situation, so I decided to order again when I needed something else.

The company took nearly a month to process

The company took nearly a month to process and ship my order, which was too long. I wish it had taken only half that time. However, once shipped, the delivery to my address was quick, which is a positive aspect.

Prices are nice.

Prices are nice. My only problem is that they’re not fast but, I got used to quick service. I guess the reason for cheap prices is they keep less workers too. Give at least two weaks for delivery.

The company offers good stuff at good prices,

The company offers good stuff at good prices, BUT, gosh, it takes them so long to send your order. Been a big issue for years since new owners came in.

got what I asked for

got what I asked for. It took some time, tho. Fast but mixed answers to emails. Overall a nice experiance—just need to wait.

They took forever to send my order.

They took forever to send my order. I complained, and they explained their process. Their delivery time was okay according to them, but it was TOO LONG !!!

AVOID ORDERING FROM THESE FRAUDSTERS!

AVOID ORDERING FROM THESE FRAUDSTERS! My old dad lost £152 trying to buy one item for £29.00. FRAUD TEAM IS NOW LOOKING INTO IT. STAY AWAY FROM THEM

I was looking for something else

I was looking for something else, but when I tried to return what I got, I couldn’t get any help with the return process. I’ve reached out several times, but the company hasn’t responded. I was hopeful at first, and I appreciated the effort they put into sending my order, but unfortunately, I can't recommend buying from them now. The promise of a “no questions asked” return seems to be misleading. It's disappointing, as it looked like a good company at first, but now we’re left with the product and our money is gone.

I made an order and got an email saying the package was sent.

I made an order and got an email saying the package was sent. But when I looked, one item was not included. I sent an email about the missing item on 5 June, yet no reply after seven days. Also, the tracking shows no movement, just a label made but waiting for the seller to send the package. If they are fixing the issue behind the scenes, they should at least send an email to inform me. Now I’m beginning to doubt if this seller is legit.

I got Diphenhydramine HCI 25mg, 1000 capsules

I got Diphenhydramine HCI 25mg, 1000 capsules (cost near 20 dollars), but instead they gave me 50mg, 100 capsules (worth like 3 dollars). The shipping and fees from abroad were also quite high. It's not okay to make this kind of error with medcine. After I said something, they told me I could get a refund or the right product. I picked the right product, but now they’re saying refund is the only option. I guess we’ll see how it goes.

WARNING! DO NOT PURCHASE FROM THIS COMPANY!!

My experience was worse than bad. I bought a \$67 probiotic that needs to stay cold. When it came, it had 2 gel packs but they were melted and warm. The probiotic was just room temperature and useless because it wasn’t chilled. I called many times and left messages but got no answer. I also sent 2 emails and got no reply. This company and its staff are scamers. I would never suggest buying from them.

Can you believe this?

Can you believe this? Ordered some Dermabase cream, and what I got was a total plot twist. The picture showed exactly what I wanted, but nope, they decided to play switcheroo and sent some other brand. Not cool, right? Pictures are supposed to tell the truth, not lead you on a wild goose chase. Gotta say, not thrilled with this HerbsPro situation.

I made an order on April 13, and the website

I made an order on April 13, and the website said it would ship between April 21-23. I waited an extra week, so around April 25-30, I checked the site, but it still hadn’t shipped. Today is May 7, and my order was canceled on May 2. I haven’t received my refund yet, and I still haven’t heard back from them. I would suggest not ordering from them.

Honestly, I'm feeling let down.

Honestly, I'm feeling let down. I ordered on March 3rd and got a confirmation that it was sent on March 7th. But since then, tracking it has been a headache. I've emailed both the carrier and Herbs Pro, but no response as of March 16th. If I'm paying for shipping, I expect better service. This is my last order from them.

I ordered Ginsana energy by Body Gold

I ordered Ginsana energy by Body Gold, order #HP440612, but instead, I received Ginsana Extreme. I have emailed 4 times and made two phone calls. I need a return label with the barcode to send this back. If I do not get any reply, I will contact my credit card company and dispute the charge. Marcia Goodman

I placed an order with herbspro back in January

I placed an order with herbspro back in January but the package never arrived. I sent 3 emails and a message via their site, but never got any reply. In March, they emailed me to review their service, and I told them again I never got my order. From what I’ve seen, this company seems like a total scam.

Rip off.

Bought something on their site. When I got to paying part, it had a problem with my card or adress. Tried one more time but same thing happned. Thought it didn’t work. But next day saw both charges went from my bank.