Flexcar.com

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Discover how effortless car rental can be with Flexcar.

Discover how effortless car rental can be with Flexcar. Initially skeptical, I found the process seamless from start to finish. The car arrived at my doorstep in pristine condition, looking like new. The app is a game-changer—it provides real-time updates on mileage and allows unused miles to roll over, ensuring maximum flexibility. Plus, at the end of each month, you can easily swap your car for another.

Shocking scam alert!

Shocking scam alert! I thought I found a gem with this company, but I was dead wrong. They advertised my car as a limited edition – guess what? It’s not. The car screen? Totally busted. They promised a fix and a credit for the miles until then. Two weeks later, I’m still chasing them. And the refer-a-friend code? Non-existent, despite their assurances. I’ve wasted countless hours on calls, going back and forth with zero results. Oh, and that 100 free miles code I added? Never saw it. Don’t be duped like I was. Trust me, this company is nothing but a scam. Avoid at all costs!

Imagine this: You've been a loyal customer since 2021, making every payment on time

Imagine this: You've been a loyal customer since 2021, making every payment on time. Flash forward to 2024, and the company offers a plan upgrade with the promise of great rates for long-term members. Sounds fantastic, right? Well, think again. I saw the upgrade option over a month ago and reached out immediately. The new plan showed charges on June 13th and then again on the 20th—clearly not monthly. They promised a resolution within 24-48 hours. It's now July 4th, and I'm still waiting. They even saved a previously deleted card and charged it without my consent. When I called about the upgrade, they blamed a small balance of $89.40, which I paid immediately. Yet, the upgrade option vanished. Despite multiple calls, there's no resolution. If you value your time and money, beware! This hassle is not worth it. Save yourself the frustration and think twice before committing.

Flexcar seems like a cool concept and

Flexcar seems like a cool concept and they make it pretty easy to get one. The downside is my car has been making rattling sounds since day one and I have to take it to the shop or pay $199 to swap it. It's a hassle because the shop is 45 minutes away. The mileage adds up fast and I'm not sure if it's worth it anymore. What's good is you get service, insurance, and car washes included for $249 a year. Swapping cars isn't easy though, and you'll get charged even if you go to their hub. But overall, it's cheaper than regular car rentals without a down payment or ownership hassle.

This car service is undeniably user

This car service is undeniably user-friendly, providing convenience. Yet, undisclosed and exorbitant fees, like the unanticipated $199 charge for switching cars, are a major downside. The inexplicable $199 cleaning fee, even on the initial transaction, raises eyebrows. Such unpredictable charges may steer one towards reconsidering ownership or leasing options.

Horrible Company

I signed up for flexcar in 2022 and at the time the service was great. There were truly no hidden fees and the service was completely affordable, however this is a classic bait and switch situation. After using my car for a for 11 months they began adding fees for everything and the latest was the 3% fee for not agreeing to direct deposit with them. When I started everything was straight forward and out in the open but I should have known something was fishy when I picked my car up in what looked like an abandoned car lot with no employees and no staff at all. Just a bunch of cars in a what wasn't even a parking lot somewhere behind a building in Charlotte. fast forward to today you get nasty threatening emails starting on the first day your late. I get paid twice a month and usually don't get paid for days after the payment was due. By the time I am able to pay I am being threatened with repossession. Today I called them and told them that if they want to repossess my car they can come and get it because I'm tired of being threatened. The most recent email threatened my arrest which prompted me to call them and tell them to just come get the car so I could be done with the stress. They ARE bullies and they WILL threaten you. I started out paying a little over 300 dollars a month and 40 cents a mile which was completely affordable for me and it worked with my payment check schedule and one day in the middle of the day I got an email telling me that my payment schedule was changing. With all the new charges and fees I went from paying no more than 425 dollars a month with miles to paying 900 dollars a month. Not only did they charge me a deposit for the car, but now they were also charging me all the extra charges and fees that anyone who did not have to pay a deposit are now paying. They also raised my insurance deductible and now started charging me almost 200 dollars per swap when I signed up for free swap. I am so happy to have just gotten rid of this thorn in my side. Don't get fooled by the decent looking terms in the beginning because you will regret signing up with this company in the end. Also don't be fooled by the scripted responses to these posts stating that they are always looking for new ways to make the customer happy.

Terrible experience overall. The mandatory

Terrible experience overall. The mandatory annual membership fee is a major drawback. The trial period is misleading as canceling within two weeks means surrendering the rented car. Opted for pay-as-you-go, but got charged for an additional 200 miles twice, despite photographic evidence sent to support. Promised audit never happened. Refund only materialized after persistent follow-ups post-vehicle return. The sole positive aspect was the punctual and courteous car drop-off and pickup personnel. Won't consider their services in the future.

Much better than buying a used car

I was about to pull the trigger on a used car when a friend mentioned Flexcar. The idea of getting into a 6-year loan (with high interest payments) to a possibly unreliable used car wasn't sitting right with me. Decided to try Flexcar which ended up being a great decision – there's no down payment, and it's month-to-month, so I can walk away anytime if I need to. Nice having the option to return or swap my car out but also just to keep my current car for as long as I want (price is lower than what the used car would've been – and insurance and maintenance comes included in the monthly cost, so I didn't have to go price shopping for that / worry about any surprise bills that could arise if my car has an issue)

My Flexcar delivery driver was very communicative

My Flexcar delivery driver was very communicative, knowledgable, and helpful. I had another car subscription before, and they delivered the car on a tow truck, which made me worry about finding a spot to unload my Flexcar in my busy neighborhood. Luckily, the delivery driver simply drove the car to me, and a coworker picked him up in another car. It would be useful if the website/emails had more details about the delivery process so that customers know what to expect. Apart from this small detail, the delivery was a very smooth experience! I’d recommend Flexcar to my friends!

I appreciate this chance. Though I

I appreciate this chance. Though I can manage a standard car payment, finding a service that bundles insurance, maintenance, and roadside assistance into one fee is quite unique. As an accountant, I question the profitability of Flexcar, but prioritizing a strong customer community and dominating demand with quality services seems more crucial! Kudos to Flexcar for providing this option, and I hope they continue to thrive and expand their reach!

In my quest for sensible bargains

In my quest for sensible bargains over the years, stumbling upon Flexcar stands out as a game-changer. Using it for several months has brought immense satisfaction, casting doubt on the viability of returning to traditional car ownership. The service is straightforward, hassle-free, and budget-friendly, making us content Flexcar customers.

This was the perfect solution for us

This was the perfect solution for us; we rented a car so the kids home from college could use our other vehicles. Great service, good car, app is easy to use.

Overall, the service was decent and got

Overall, the service was decent and got the job done for what I needed short-term. Although there were a few minor issues, I would consider using them again. Comments and Suggestions: • The car wasn’t as clean as I would have liked, with smudges on the windshield both inside and outside. • The extra membership fee of over $200 added after a few weeks felt a bit surprising. Maybe include it upfront instead? • Including spouses as part of the standard rental fee would be more convenient, rather than charging for another driver. • A paid service to pick up the car after use would be helpful, instead of having to drive it back myself, especially since it was quite far from where I stayed.

The delivery was satisfactory, but

The delivery was satisfactory, but improvements are needed in adhering to the guaranteed schedule, causing inconveniences. Manual payment options are lacking, relying on them to initiate transactions. The membership fee should cover vehicle swaps without additional charges, with a reasonable limit. Plate discrepancies make customers feel like outsiders; state fees should align with residency. Despite these concerns, the car itself is impressive, yet the high monthly cost of $900 feels exorbitant. In hindsight, better awareness of these issues would have influenced a different decision.

I think this flex car service is a great option for

I think this flex car service is a great option for people who may not have perfect credit and are looking for a newer, dependable car. The only downside is the lack of an unlimited mileage plan, which is really disappointing. It feels like you have to constantly worry about going over the limit, and if you do, the extra fees they charge are pretty high. It’s just not right. If they could improve the way they handle mileage, they would be a lot more popular. I’m considering returning my car just because of the mileage limits!

The concept is promising, yet the

The concept is promising, yet the speed at which mileage is consumed becomes apparent only when the bill arrives. The cost doesn't align with practical usage; a more reasonable mileage package is warranted. Limited travel options leave me confined to the monotonous routine of commuting between work and home, which is somewhat disheartening.

NO pre-car inspection protocol left me responsible for damage

Flex Car guy came, assured me they were aware of the chips on the paint, other damage, etc. He was talking to me as I inspected the vehicle and he must have preoccupied me because this car was in an accident and I didn’t even see the damage until 4 hours later. THERE was NO checklist or inventory paperwork of damage prior to my taking possession of it. When I asked questions the guy said his boss was calling, which I suspect was more opportunity for him to distract me. He eventually read off a statement that he asked me if I agreed to. I am not sure if I even consented to being recorded but he recorded me saying there was no damage and that damage that was on the car was “already noted and I won’t be responsible.” I asked for a copy of what I electronically signed off on and the guy said he didn’t have one, so I asked for an email. No email until I emailed the company looking for one. I was not even given insurance paperwork but told to take a picture with my phone on the paperwork. When I printed out photo, Staples couldn’t make the photo readable. I had to write in the phone number, and there was not even a vin number included. I’m disabled so my state Atty. General will have a field day with them if necessary. Unfortunately I may be without a vehicle. I may just say it’s fine, use the car as long as I need it, and turn it in w/AG office knowing about the issue and the fact that there is NO PRE-INSPECTION PROTOCOL for FLEX CAR like U-Haul has. It’s just so wrong, and if you look deep into the reviews I’m not the only person they did this to.

I'm currently in the process

I'm currently in the process of swapping out a car that was delivered damaged and reeking of smoke. The customer support team is insisting that I take time off work to address the issue, as they claim their team didn't notice the damage during inspection, seemingly trying to pin it on me. However, I immediately noticed and pointed out the damage to the person delivering the car, who acknowledged it and documented it with photographs. Despite this documentation, they refuse to acknowledge the pre-existing damage and vehicle condition. I've repeatedly asked them to contact the drop-off person who noted the issues, but they won't. Based on previous reviews, I fear they might attempt to charge me for the damage and force me to take personal time to deal with problems clearly their fault. If these issues aren't addressed promptly, I'm considering involving an attorney, as it's frustrating that their customer support has proven so unhelpful.

extra billing

They billed me for an extra month while my car was at repair, I gave them a police report to claim insurance from the truck that crashed into my car. However, they still charged me the $500 deductible. I have never written a bad review yet, and I'm only doing so now to save other people trouble.

I had a problem with my rental

I had a problem with my rental car when the battery died, and they wouldn't provide a loaner. Plus, they insisted that I had to be at home for the dead car to be towed. On top of that, there were lots of extra charges I wasn't informed about. I wouldn't suggest using this company.

Lies

Car flex in my Opinion gives people false hope they claim they don't go by your credit score but they do and not trying to help anyone so do not deal with this company they do check credit so if I were you I would not deal with them All lies.

FlexCar has proven to be a game-changer

FlexCar has proven to be a game-changer in simplifying my driving life. The relief from the financial burden of insurance, maintenance, and other car-related expenses is unparalleled. Opting for a long-term rental with FlexCar provides a stress-free experience with predictable monthly costs, inclusive of services like oil changes, roadside assistance, and insurance. The newer, reliable car, coupled with excellent customer service, adds to the overall satisfaction. Despite initial suspicions, the reality of one comprehensive monthly expense without the hassle of contracts or surprise costs has made FlexCar a valuable and convenient choice for hassle-free driving.

The process went smoothly, and the customer service was good.

The process went smoothly, and the customer service was good. I am happy with the car I picked and its low mileage. Later, I contacted customer service about the missing front floor mats, and they said all cars don't include them. I was a bit sad because I didn't want to ruin the original carpet. I even suggested driving to the hub to get them. I guess I’ll have to buy them myself, even after paying $249.00 for membership. Honestly, I didn't feel like a important customer. But I guess rules are rules.

They droped the car off right at my place like I asked.

They droped the car off right at my place like I asked. I picked a plan where the miles I didn’t use in a month got added to the next one. When the car needed an oil change, they emailed me where to go nearby. It was simple, they handled all the stuff, I just brought the car there. I had to leave town all of a sudden, and after I came back, it was fine—I just paid a fair price to get more miles, 100 at a time.

It’s a nice choice if you need a car

It’s a nice choice if you need a car without too much trouble, especially if your credit isn't the best. I realy like that insurance comes with it, and you can change cars anytime and keep it as long as you like. I just wish there were no mile limits, a way to pay every week, and also a lease-to-own choice.

I’ve been using my flex car for a little

I’ve been using my flex car for a little over a month now, and I must say, I really like it. The flexible mileage options are great because sometimes I don’t drive much, and I can adjust it whenever needed. If you drive a lot, I would recommend going for the high mileage package.

The process to get started is really simple and clear!

The process to get started is really simple and clear! Renewal every month is easy too! The cars are safe and well-maintained! Great variety of vehicles to choose from! Thanks to Flexcar, I can make it to work every day and save money on gas too, which is awesome!

I've owned my Kia since September and it's been great.

I've owned my Kia since September and it's been great. I can drive around without any issues, and if I ever need help, they get back to me fast. The car is really comfy and simple to handle, parking is easy. My dog loves it as well... Totally worth the money!

I had a really good time renting a car.

I had a really good time renting a car. The process was straightforward, and the staff were friendly and helpful with my inquiries. Customer service was quick and supportive. I would suggest this company if you’re looking for great service and prices.

I've been using flexcar for just over a month now.

I've been using flexcar for just over a month now. It’s really easy to use and has made my life simpler. The booking process is straightforward, and I love having access to a car whenever I need it. I can't see myself giving it up anytime soon!