FirstBus.co.uk Відгуки - 42

I hopped on the bus

I hopped on the bus today, and let me tell you, the experience was delightful. The driver, Ash, was something else. She greeted everyone with a big smile and had this warm, friendly vibe that just made the ride so pleasant. You could tell she really cared about the passengers, always making sure everyone was comfortable and safe. Her driving was smooth, and she navigated the streets like a pro. It's not every day you come across someone so genuinely kind and respectful. Riding with her made my day a bit brighter. If you're ever in Bradford, try to catch a ride with Ash—she's a true gem at the Bowling Back Lane depot.

Caught the X6 from Leeds

Caught the X6 from Leeds to Bradford on August 9th around 4:30 PM and gotta say, that bus driver really made my day. I was running late, trying to catch the bus, and he actually waited for me instead of just driving off. Didn't call me "love" or anything like that, just genuine politeness. My paper day rider for £6 went through without a hitch. He even gave me a thumbs up, which made me smile. When I was ready to get off and was struggling a bit, he waited until I was steady. Compared to the other rude drivers I dealt with that day, he was a breath of fresh air. I wish more were like him.

I hopped on the Hullbridge

I hopped on the Hullbridge bus today, and let me tell you, it was quite the ride. The driver, Gareth, really set the tone with his friendly vibe. He greeted every single passenger with a cheerful hello, which is rare these days. You could just see the mood lifting in the bus. I usually just sit there with my headphones on, but even I couldn’t help but smile. Everyone seemed a bit happier, all thanks to Gareth's positive energy. The bus was on time, as always, but today felt different, in a good way. Kudos to Gareth for making a regular bus ride feel a bit more special.

Having left my wallet on the AirPort 500

Having left my wallet on the AirPort 500 Express bus, with cash and credit cards inside, the honest bus driver handed it in late on Friday eve. I was informed on Monday morning that it was safe at the depot. This is great service and I cannot thank First bud and the driver enough for the good customer service and honesty shown. Really impressive.

First bus driver found my wallet with cash

First bus driver found my wallet with cash and credit cards on the 500 Express. I got it back from the depot. Such good service from First bud and the driver! Great honesty and customer service. So good!

I tried using the new

I tried using the new ticket system on the bus yesterday, and honestly, it wasn’t the best experience. The old tickets were way more convenient. Now, you have to scan your card when you get on and off, which sounds easy, but if you forget to do it when you’re leaving, you end up getting charged extra. It’s just another thing to worry about, especially when you’re in a rush or have your hands full. Plus, it slows things down when everyone’s fumbling with their cards. I wish they'd just bring back the old tickets; they were straightforward and less stressful.

Driver 520821 Mark clearly belongs

Driver 520821 Mark clearly belongs in his role; meeting him, it's clear he's valuable to your team. His customer service is great, always approaching each client with a smile. He is a cheerful and friendly person. We came from Cardiff and rode with Mark in Saundersfoot, and we can't wait to see him again. Great job, Mark!

Took a ride on the

Took a ride on the new First Solent X4 & X5 electric buses recently. At first, they seemed super quiet, but one ride was full of odd clanking noises from the back. Seats have USB ports for charging, which is awesome, but mine didn't work. Only the right-side ports were lit up. The bus was almost empty, and weirdly, the destination board said we were heading to Hanover, which was totally wrong. Also, the automated voice announcing stops cut off mid-sentence, making it confusing. Drivers are mostly nice, some even chatty. The tech is cool but seems hit-or-miss. Maybe the drivers just need better training on how to use it all properly?

What a ride!

You won't believe what happened at Fareham bus station the other day! I was waiting at stop L for the X4 to Southampton when chaos struck. A bus broke down, blocking the exit, and everything got messed up. Our X4 was at the other end, but none of us knew. Once they cleared the broken bus, the X4 just zoomed past us, leaving us behind. I mean, seriously? The driver apparently shouted something, but none of us heard it over the crowd. Then, out of nowhere, this amazing Controller jumped into action. They got us a spare bus, and we chased down our X4 at another stop. We all transferred over and continued our journey. What a ride!

Used the 500 service to

Used the 500 service to get to Glasgow from the airport. Buying the ticket was a bit of a hassle, since the 500 service isn't included in the Greater Glasgow area. The ride from the airport was fine—smooth and quick. But on my way back, my return ticket, which was supposed to be valid, wasn't accepted and showed as expired. Had to buy another ticket for £11. The bus driver wasn't very helpful, but the lady at the ticket booth was great. She scanned my ticket, confirmed it was fine, and suggested I report the issue through their app. The app was a nightmare, so I ended up emailing customer service. They resolved it after a week, offering a refund as a “goodwill gesture.” Not sure why it's called that, but I'm grateful for the booth lady's help.

I was trying to get

I was trying to get to Suffolk Wildlife Park on a Saturday evening and checked traveline.info for the 99 bus from Waterloo Road, Lowestoft. It said the bus would be there at 1744, so I headed to the stop a few minutes early. The First Bus App on my phone, which isn’t the easiest to use, confirmed the same time. But, as the minutes ticked by, the bus never showed up. By 1754, it was clear it wasn’t coming, so I ended up paying £13 for a taxi. This isn't the first time I’ve experienced "phantom buses" on this app. The bus starts at the Bus Station, so they must've known it was cancelled before it was supposed to arrive. If the app had shown it was cancelled, I wouldn’t have wasted time waiting and could’ve taken a taxi earlier. Two things need fixing: 1. Make the app user-friendly like Google. 2. Stop showing buses as ‘due’ if they're not coming.

We kicked off our weekend

We kicked off our weekend in Leeds with high hopes, staying at the Elland Road Premier Inn. Our adventure began smoothly with a ride on the 229 bus, which dropped us at the central station. However, the return was a different story. The 229 bus was canceled without warning, leaving us scrambling for alternatives. We opted for the 52, hoping for a straightforward trip back. When we asked the driver about our stop, Heath Mount, he bluntly replied he didn’t stop there. Mentioning Elland Road got a dismissive "never heard of it." Thankfully, a fellow passenger clarified, and the driver reluctantly confirmed. We got off at Elland Road but had to trek 45 minutes back to the hotel. The weekend was saved, but the driver? Not so much. Avoid driver 423312 if you can.

I had a nightmare

I had a nightmare experience with a bus company that I won't be using again. I bought a ticket bundle, but they were for the wrong zone. I was in a tough spot, trying to get to a flat viewing while living in temporary places, and I couldn’t even get back on the bus to make it to my first day at a new job. When I tried buying another ticket, the money was taken, but no ticket appeared. Luckily, a kind bus driver let me on after seeing my email receipt. Reaching out to customer support was a mess—they insisted the ticket was in the app (it wasn’t) and refused to refund the wrong tickets. I had to force a refund through PayPal, and they still claimed I had tickets. Their app and service are just awful. I'll never use their buses again.

Let me tell you about

Let me tell you about my recent experience with First Bus Bristol, though I doubt it'll change anything. Those new electric buses they have? Absolutely not safe. They've prioritized eco-friendly nonsense over safety, cost, and reliability. It's shocking. Their customer service team? Incredibly unhelpful. I've had to deal with a guy named Milo multiple times, and he's just not suited for his job. The team seems to enjoy blaming customers instead of helping them. And now they've decided to go on strike, making everything even worse. Honestly, it's infuriating. They disrupt our lives with their unreliable service, and now this strike? Ridiculous. I doubt they'll even read this, but it had to be said. Thanks for hearing me out.

Riding with this company has

Riding with this company has been a string of mishaps, but the last trip in Suffolk was the breaking point. The bus veered off and crashed into a tree. I was showered with glass and left in a state of shock. Trying to get justice has been another nightmare. My complaint details were passed to a third party without my consent, and communication has been cold and evasive for months. They’ve dodged my requests for legal references, and when they finally shared CCTV, it conveniently skipped the worst parts. No refund, no aftercare. It's like they’re trying to wear me down. I’m now too anxious to even think about another bus ride. This company needs to be held accountable for its actions and how they treat customers.

Tried using the UK FirstBus

Tried using the UK FirstBus website to sort out a refund and, honestly, it felt like navigating a maze with no exit. Pages kept looping back to where I started, and the dropdown options didn’t even cover half the reasons you’d need them for. You end up picking something that barely fits just to move forward. Then they want info you don’t have—talk about frustrating. I gave live chat a shot, but getting through is like winning the lottery. And the buses? Sometimes they show up on the app but never in real life. The Tap On Tap Off system? More like Tap On and wonder if it worked. They had a free travel day in Slough, but somehow I got charged anyway. Makes you wonder if they’re just making it up as they go along.

Riding the number 12 bus

Riding the number 12 bus to Littlesea Caravan Park was quite an experience. The driver seemed like he'd rather be anywhere else than dealing with passengers. His gruff demeanor made the trip less than pleasant, and it felt like he was just going through the motions without a hint of friendliness. It's hard to understand why someone who doesn’t enjoy interacting with people would choose a job like this. With so many people looking for work, you'd think they could find someone more suited to the role. It would be great if management could offer some training to help improve his people skills. A little kindness can go a long way in making a journey more enjoyable for everyone.

Scam

So, let me tell you about my latest bus adventure. You'd think after last year's fiasco with the bus stopping in the middle of the road, things would've improved, right? But nope, still the same. This time around, I had another simple issue, and surprise, surprise, no response from First Bus. Last year, I was on the 70 from Filton to UWE, and the driver just decided to stop in the middle of the road. I was the first one off, stepping right into traffic. Scary stuff! 41 of us had to do that, and if a car was coming, who knows what could've happened? I complained back then, and guess what? Nothing changed. Honestly, at this point, a horse and cart sounds like a safer bet!

I was on the 52a

I was on the 52a bus in Sheffield the other evening, heading out from the city centre, and witnessed something really upsetting. The bus driver closed the doors right in front of a young woman who was about to get on, even though he'd just let another person board. It felt so intentional and mean-spirited. The poor woman looked really distressed and it made me think about past experiences where drivers seem to target people of colour. It's not just rude—it's downright dangerous. I really think First Bus needs to look into this kind of behavior. Everyone deserves to feel safe and respected while traveling, and this kind of discrimination should be addressed seriously.

You won't believe the nonsense

You won't believe the nonsense I experienced on my bus ride! So, I hopped on at Shenfield High School, heading to Brentwood High Street, and it cost me £2.50. Not bad, right? But here's the kicker – on the way back, from Brentwood to the stop opposite Shenfield High School, they charged me £3. For the same 1.8-mile journey! How does that even make sense? I asked about return tickets, and they just said it's a "business decision." The buses themselves are a mess, too. They’re old, with ripped seats, and sound like they’re falling apart. Plus, the drivers are anything but friendly. Instead of helping, they just argue. It's like they enjoy ripping off customers!

The other day, I hopped

The other day, I hopped on the 19 bus in Glasgow, and what a scene it was. The driver was just out of control, yelling and swearing at this parent and their kid. It was really uncomfortable, you know? I mean, you expect a bit of professionalism, right? But this guy was just plain aggressive, like he'd forgotten he was dealing with actual people. It’s not the first time I’ve seen something like this on the buses here, but it’s definitely one of the worst. You start wondering how these folks are even allowed to drive buses with that kind of attitude. It’s like, can we not have a bit of decency and respect? Makes you think twice about taking the bus again.

I've usually been happy with

I've usually been happy with the First Bus service in the Gosport, Fareham, and Portsmouth area, but my last experience was pretty frustrating. I visit Gosport once a year and buy a weekly bus and ferry ticket for my husband, son, and myself to get around while visiting my mum. On December 27, 2024, I bought the three tickets on the bus using my card, but two transactions got declined. In the chaos, the driver asked me to pay £103 in cash, which I did. Later, I found out that the card transactions had actually gone through. First Bus refuses to reimburse me even though I have proof of purchase. Paying twice really made this trip way too expensive!

I gotta share my experience

I gotta share my experience with Firstbus Co. It was quite a ride, and not in the good way. The management there? It's like they're running some kind of underground operation. Seriously, the whole place feels off. I've seen too many good folks get shown the door over the weirdest accusations. It's like the managers have their own twisted game plan, and they're not shy about playing dirty. It feels like they're on a power trip, making decisions that make no sense. If you're considering working there, I'd think twice. The atmosphere is just too toxic, and it's hard to see any good coming out of it. Better steer clear if you value your peace of mind.

I was on the X6

I was on the X6 bus between Leeds and Bradford, and something really uncomfortable happened. The male bus drivers kept calling me "love," and it just felt so inappropriate. It's not just a simple customer service issue—it's much bigger than that. This is something HR needs to sort out, maybe even look into their recruitment process. I tried reaching out through their phone line, but it seems like they're just passing the buck. It's frustrating that they don't see this as a serious issue. I really hope they address this because everyone deserves to feel comfortable and respected when using public transport. Wouldn't recommend until they fix this.

You wouldn't believe the chaos

You wouldn't believe the chaos with this bus company. It feels like they have no respect for the working folks just trying to get from A to B. The buses show up whenever they feel like it, and when they do, the drivers act like they're doing you a huge favor just by being there. The prices? Absolutely ridiculous for the service you're getting. It's like they're trying to squeeze every penny out of you without offering anything in return. If this kind of service happened in France, I'm pretty sure there'd be protests already. It's honestly a wonder they're still running. Makes you question how much the local councils are turning a blind eye to.

I hopped on the bus

I hopped on the bus in Bristol the other day, expecting just another regular ride. But, boy, was I wrong! It's like they have a knack for canceling services at the worst times. You'd think with all the funding they get from the clean air zone, they'd at least try to keep things running smoothly. But nope, it's a constant gamble whether your bus will even show up. And then I hear they're still getting contracts from WECA? Feels like there's something fishy going on behind the scenes. It's frustrating, and honestly, it feels like they're just taking money for nothing. Riding the bus shouldn't feel like playing the lottery, right?

I had this whole saga with the bus services around South West Wales

So, I had this whole saga with the bus services around South West Wales. You know how they say you can go just about anywhere with a weekly or monthly ticket? Yeah, not so much. Turns out, if you're planning to head to Gower or Cardiff, you're out of luck because that's a different company altogether. And don't even get me started on Sundays—there's zero service between Port Talbot and Swansea. Seriously, nothing! The drivers, though, have gotten a bit nicer lately, which is a silver lining I guess. But the misleading ticket info is a major letdown. Glad we dodged buying the monthly ticket, that would have been a total waste!

Awful!

Caught the 235 bus today, and surprise, surprise, it stops out of nowhere. Driver says it’s a five-minute pause to, you know, “regulate the service.” Meanwhile, I’m sitting there thinking about the ticking clock and my boss’s face when I'm late again. This isn’t some random fluke either; it’s like, practically every day. You’d think they’d care about us passengers trying to make it to work on time, but nah, feels like they couldn't care less. It's just frustrating how they keep doing this without any consideration. Honestly, it's becoming a real test of patience and I’m not sure how long I can keep dealing with this nonsense.

I waited for a bus

I waited for a bus that never came on time, and it was a real hassle. Imagine standing there for 30 minutes, only to give up and start walking. Just my luck, the bus zoomed by 50 minutes late! Seriously, why isn't there any tracking system for these buses? It's 2024, come on. I can't help but wonder how much money they make and how many luxury items they buy while we, the everyday folks, struggle with unreliable public transport. It’s frustrating, especially for those with mobility or financial challenges. They really need to improve their service so people can plan their day without such headaches. It’s just ridiculous.

You know, trying to rely

You know, trying to rely on the buses here is like playing a game of chance, and not the fun kind. I mean, they just don't show up half the time. If you're trying to get somewhere that requires more than one bus, good luck! It's almost guaranteed that you'll end up stuck because either the first bus is late or the next one just doesn't come. Hard to believe we're still dealing with this mess in 2025. Other countries seem to have it figured out, why can't we? Until the system improves, convincing anyone to ditch their car for public transport is just a pipe dream. It's frustrating and honestly kind of embarrassing.