I ordered some car detailing
I ordered some car detailing supplies worth about $150, sent to my daughter’s place since I was prepping a car for sale. Ordering was smooth and shipping quick, but USPS marked it as delivered and it was nowhere to be found. My daughter says USPS packages often vanish in her area. She even posted about it on the neighborhood social media, but no one had seen it. After a week of waiting and returning other misdelivered packages, I contacted CSW. They were super helpful, dealing with USPS and asking me to wait before reordering. Another week went by with no package, so I followed up. They hadn’t found it but offered to resend my order at no extra cost except for UPS shipping. Completely unexpected! They really took care of me, even though it wasn’t their fault. Jason Otterness, the owner, really means it when he says customer service is their focus. Because of this, I’m sticking with CSW for all my detailing needs.
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