Care.com

Found a reliable sitter fast

Posted our schedule Sunday night, upgraded to Premium, and by Monday afternoon we had six strong profiles. Messaging and video calls were easy. We ran a CareProtect check and references before booking. She started the next week, showed up early, and our son warmed to her quickly.

Interview that sealed it

When she described handling toddler meltdowns with a calm routine, I felt instantly reassured. You can read profiles all day; that moment sold me.

Support clarified background checks

Agent responded the same day, explained the difference between Basic and CareProtect, and pointed me to the Continuous Check option. Straight answers, no pushiness.

Setting up an account for my grandpa's care in rural

Setting up an account for my grandpa's care in rural Oregon was challenging. The idea behind the service makes sense and is clear – you pay a fee to connect with people, and then you pay them directly. It’s a nice way to find more affordable care by working with independent contractors. Unfortunately, I didn’t have many options that fit our needs, and we didn’t end up finding a provider through the site. I also forgot to cancel, and the service auto-renewed. Finding their customer service page was tricky, but once I did, they refunded me quickly, within about 20 minutes, even though it was my fault for not canceling in time. In a bigger city, it seems to work better – my friend had good luck finding care for her dad and had plenty of providers to choose from.

STAY AWAY!!!

STAY AWAY!!! This company is a joke. I paid for a subscription hoping to get more job offers in childcare. After paying, I applied to many jobs, but never heard back from anyone. There’s clearly something off about how they operate. Getting my money back seems impossible. Trying to reach a real person for help is useless. Total waste of cash!

Beware!!!

Beware!!! My account was charged £20 yesterday; I demand a refund. My bank statement shows Care.com, Berlin charged £20. I have never reached out to this company before and I don't reside in Berline. You misused my information for more illegal actions. Avoid this company at all costs.

BE CAUTIOUS BEFORE GETTING PREMIUM

BE CAUTIOUS BEFORE GETTING PREMIUM They won't return your money even if there aren't enough caretakers. I couldn't find anyone to work on weekends or for less than an agency (which has people who work weekends). I'd suggest finding care somewhere else, as I wasted $40 on a monthly fee and got no help!

The company's customer service was dissapointing.

The company's customer service was dissapointing. The agents were not helpful and sometimes rude. One agent, maybe Karen, was better.

I put in a request for reimbursement for backup care,

I put in a request for reimbursement for backup care, part of my job benefits. Care.com was difficult to reach, and it's been a month since my claim got approved, yet I've got nothing. When I called, they said no supervisor was available and they sent my query to "finans." They said I'd hear back in 10-15 biz days.