xTool.com

Purchased the S1 in January 2024; received the machine but not the accessories. Multiple contacts led to three more shipments, but crucial parts like the rotary, air assist, and fire safety components are still missing. Customer service is lacking, with delayed responses and a reminder to be patient over the weekend. Shipment tracking is misleading, as labels are created without items being shipped. Disappointing service after a substantial $3300 investment.

The Technical Support team successfully identified the problem, enabling me to restore functionality to my laser. However, I find it inconvenient that real-time communication options, such as live chat or direct phone support, are not available. While email correspondence is acceptable, the delayed response time can be less than ideal.

Sarai and the others who helped me were awesome customer service reps! I feel much better about the xtool brand after dealing with them. They replied quickly, and even when I got disconnected from chat, they kept fixing my issue in the background. When I checked my email, they'd already reached out with a solution to my problem.

I got an S1 lacer engrayver and being new to this biz I had many questions. Through the whole buyin' process, and even after gettin' my package, XTOOL's customer service, and Solidy, helped me a bunch, givin' me all the answers I needed. Solidy's patience, quickness, and help were amazin'. 5-star support for sure. Thanx Solidy!

The company's website promises a swift 2 to 3-day shipping timeline, but my experience has been far from that. After weeks, only accessories have been dispatched, with no clarity on the machine's shipment. Their responses seem to delay rather than address the concern. Doubtful about ever receiving the machine as promised.

I phoned the sales team with lots of questions about the XTool S1, and Aiza provided answers that helped me decide to buy the machine. The price is really low, especially considering I had a pricey American laser for 15 years. Surprisingly, this machine has more features than my old one.

Luka came to the rescue when I reached out to XTOOL. A new laser part was sent, but it didn't work. He then sent a power supply that fixed it. I sent back the part and now my machine's working. Thanks to Luka and the team for the fast help.

I got an F1 and my slide cable bent. Contacted XTool. Shelly helped. They sent another cable. Good customer service. Products great. Want P2 later. Recommend XTool. Thanks.

Great customer service. They fixed my issue quickly. Susan was really helpful and replied fast. She saved my machine when I thought it was hopeless. Great job.

The M1 Bundle I got was quick to ship, but UPS sent it to the wrong place. Ivy helped me out, and luckily my neighbors found it and let me know.