Ulta.com

My experience at Ulta in Compton Ca. for a hair service was disappointing. I specifically requested a root touch-up, but unfortunately, my hair ended up with a brassy, orange tone. When I raised my concerns to the manager, I was met with a dismissive attitude from both the manager and two supervisors. They even insinuated that I should have known to ask for a toner, which I believe is unreasonable as a customer. The stylist seemed inexperienced, and despite her friendly demeanor, she failed to address my concerns adequately. Furthermore, my hair felt sticky afterward, which was uncomfortable and difficult to manage. Spending $100 on a service that didn't meet my expectations left me dissatisfied. The lack of effort to rectify the situation and the request for additional payment for fixes only added to my frustration. Ultimately, I will not be returning for hair services, but I may still visit the store for products and cosmetics. It's disheartening that my first experience at this location was so negative, especially considering my previous positive experiences at other salons.

I go to Ulta on Cumberland Blvd often. The customer service there has never been good, but on March 18, 2024, it was especially confusing. There were only three staff members on the floor. One was chatting happily with a customer who seemed to be a friend, so no help from them. Another was behind the checkout counter, busy with their phone. When I asked if they were open, they said "no" without even looking up. The only person actually working was at the checkout. When she was free, I asked her to help me find two products Ulta sells. She tried, but the person on their phone told her to get back to the counter because they had "customers." This made me wonder, what about me? And why didn't they help? I usually spend at least $200.00 when I visit Ulta. But I won't go to this store again. The staff there are incompetent, careless, and not serious about their work.

Tried to order from Ulta today, but the app was acting up. Called customer service, and the first guy was super helpful, even got me in touch with the bank to sort out an account change. Fixed it, but the app still didn't cooperate. Waited, tried again, same issue. Called back, and this second guy sounded like he just rolled out of bed – mumbling and all. Asked if he could place the order since the app was wonky, and he said no. Lazy vibes all around. Said, "Fine, I'll buy elsewhere," and he just shrugged it off. Not the kind of service you'd expect, especially during Christmas. The first guy was a gem, but this lazy one? Not impressed. Ulta, you might wanna step up your game or lose customers. People read reviews, and yours ain't looking too hot. Going elsewhere, even if it costs a bit more

The Ulta website and app leave much to be desired. A few years back, I encountered persistent glitches during online order placements. Regardless of the payment method—credit, debit, or PayPal—the system consistently failed to process my information. Upon reaching out to customer service, I was informed that I could no longer make online orders due to disputed transactions, without any elaboration on the specifics. Despite my attempts to escalate the issue, my requests were met with silence. Ulta's customer service practices appear to be both peculiar and unprofessional. According to Ulta, the disputed transaction dated back to 2021 and amounted to $24.21.

My recent experience with Ulta's customer service was disappointing. While they typically provide excellent service, my encounter with a representative was frustrating. The representative struggled with English, displayed rudeness, and lacked understanding of my inquiry. This unpleasant interaction has left me contemplating whether I'll continue to engage with Ulta. Despite my anticipation for three pending orders, the negative encounter has cast a shadow on my loyalty. It's disheartening that a single unhelpful employee can jeopardize a longstanding customer relationship, especially considering the positive experiences I've had with their other staff.

When placing an online order with this company, be cautious as they automatically store your credit/debit card information without an option for easy removal. Attempting to safeguard your financial privacy becomes an arduous ordeal, requiring over 5 hours of frustrating phone chats, outsourced to Asia. This not only raises concerns about information security but also contributes to job outsourcing. The extended 2-week wait for a response regarding the removal request is concerning, leaving your personal and banking details seemingly held hostage. Exercise caution when dealing with this company; it raises serious buyer beware flags.

After my account was compromised, I promptly provided a new credit card. However, since then, I've faced a barrage of issues. Ulta has repeatedly canceled my online purchases without offering any explanations. I've called their customer service multiple times but to no avail. What's more disheartening is the inconsistent and conflicting information I've received from their representatives. The lack of accountability and transparency in their actions has left me extremely dissatisfied. I've decided to close my Ulta account and switch to Sephora. This ordeal has eroded my confidence in Ulta's ability to handle such situations.

Ulta didn't deliver everything I ordered. It was a bad experience. They promised gifts and paid items, but some were missing. Instead of sending them again, they offered a gift card worth much less. I didn't get what was on the receipt, which is really disappointing. It feels like false advertising and scams. When you buy something with a promotion, you expect to get what's promised. Ulta not delivering is like a scam. I won't trust Ulta anymore. They're losing valuable customers this way.

Visited the Lakeline store in Austin, Texas. Unfortunately, Salon Mgr, Christie, provided subpar customer service. My appointment was canceled due to a family death, and despite her promise to reschedule for my son's wedding, she failed to reach out. Upon contacting her, there was no apology, and she suggested inconvenient times despite my prior communication. Regrettably, this experience has driven me away as a customer, highlighting a disappointing lack of genuine customer service.

Extremely disheartening experience. As a long-time Ulta customer, I sought assistance in finding a foundation match, but encountered consistent unavailability from the staff. The interaction was marked by confusion, and their repeated claims of nothing being on sale added to the frustration. The lack of basic communication skills was evident, highlighting a pressing need for substantial training and improvement in customer service.

I had a regrettable experience with this business in terms of customer service, both online and in-store. Despite making a substantial purchase of $3,000 in one day, it appeared they couldn't handle clients efficiently. While I didn't anticipate special treatment, their overall service was deeply disappointing. It's no surprise they have a plethora of negative reviews. In light of this, I've decided to take my business elsewhere.

My initial review remains unchanged. They sent a replacement shadow using the same packaging as the original palette, which resulted in another damaged arrival. After reaching out to express my dissatisfaction and reluctance to receive any more replacements, I've decided to discontinue my association with them. This experience has left me with little confidence in their products and customer service.

Today I got some stuff at your shop on Gratiot 32295 Gratiot Ave. in Roseville. Kendra, the Beauty advisor, was great. She knew your products well and helped me pick what I needed. She's nice and enjoys her job. I'll go back. We need more young people like her who know their stuff and care about customers. Thanks a lot. Connie Rutledge. My email is CONNIER76@at&t.net.

Received an Ulta gift card for Christmas and had a disappointing experience at the Oshkosh branch. During checkout, the cashiers, a Mexican girl and a red-haired Caucasian, became upset because we lacked an Ulta card. They refused to provide a receipt, making returns impossible. Unpleasant service, wouldn't recommend this Ulta. 0 stars if possible.

Experience disappointed due to the website and app's limitation of using only one gift card per order. This forces customers to spend additional personal funds or split orders, incurring multiple shipping charges. Frustratingly defeats the convenience of gift cards. Improvements in flexibility are essential for a smoother customer experience.

Ulta's online customer service used to be the bomb, right? Back in the day, you'd call and chat with friendly folks from the good ol' U.S. of A. But now? Oh, they've outsourced it all the way to India. Longer phone waits and, worst part, they couldn't even hook me up with what I needed. Not the Ulta I knew and loved for the past 10 years.

Just started ordering from Ulta online the last couple of weeks. Love my new products. It was so easy to order and very fast shipping and I received exactly what I ordered. Plus they sent me a lot of free samples. Thank you so much. I don't know what everyone is complaining about but for me, so far so good. LOVE all my free samples.

Thrash customer service and management at Ulta! I bought an item and exchanged it for the same product in a different shade. Had to pay extra for the exchange due to using an ultra coupon on the initial purchase. They refused to apply the coupon discount to the exchanged item. I won't be making any future purchases from Ulta.

I got a $100 gift card for Ulta from my in laws for Christmas. Tried to use it in store but scratched the PIN off in front of cashier, Lindsay. She said it wouldn’t work. Called customer service, they said my gift card was already used, and can't do anything. Waste of $100 and a Christmas gift. Not shopping with Ulta again.

My visit to the Rochester store, prompted by the website's claim of mascara availability, proved fruitless. The mascara wasn't in stock, and the staff admitted they hadn't seen it for some time. It's imperative that Ulta updates its website to accurately reflect the stock status at its locations.

Ordered 6 items, received only 4. Contacted customer service, promised a response within 24 hours but got none. Waited 2 days, then reached out again. Another representative claimed helplessness and abruptly ended the chat. Poor service, lack of professionalism. Buyer beware.

Scheduled a full highlight, cut, and blowout, but after 5.5 hours, my hair lacks highlights. Disappointingly, the top and bottom halves differ in color. A closer look reveals pink and bleached orange parts, documented with pictures. Overall, the experience was subpar.

Thanks to Ulta for their fantastic website! It's not only user-friendly but also packed with a wide range of great products. The abundance of discounts and offers adds an extra layer of satisfaction, making the shopping experience enjoyable.

Two employees, Ashley and Kayla, were so kind and helpful. Phemonal customer service. They helped me get everything I needed and were readily available to help. We felt so welcomed and were well taken care of. They made my experience great.

I found this service to be highly convenient and easy to use. However, I did experience occasional lags during my visits, which, while a bit frustrating, are not unusual in the digital realm. Overall, a positive experience.

The company isn't good. Employees shouted at me when I asked for my change. They accused me of lying, but another customer saw and confirmed my story. No apology was given.