SunExpress.com

We were not informed about the weight or size limits for our hand luggage at the check-in counter—stickers were given, and we were sent on our way. However, just before boarding, we were told that hand luggage meant backpacks only, not small trolleys. We had to pay extra or leave. We paid the extra charges, but they could have given us this info earlier, as we had one checked bag allowance unused. This could have been used as it was within limits, but it seems like a money grab by this airline. Avoid flying with them unless you want to pay more for what is usually standard hand luggage with other airlines.

We tried to purchase morning tickets on their site for 300€. They took our money but didn't send a confirmation email or tickets. Staff claimed it was a pending transaction and didn't process our order because tickets were sold out. Sadly, after the flight departed, they debited our account, despite no order confirmation, and we had to buy new tickets. No one is responding to us now. Cheaters.

Flew from Manchester to Turkey with my wife who's disabled. Great service with wheelchair and check-in. Quick service, staff on plane helpful. On return, check-in delayed by 10 min due to software issue, but staff stayed calm. Security had same issue, police apologized for 5 min delay. Staff on plane excellent throughout. Would recommend airline. Good job to all who made our flights nice.