ServiceNow.com

Great choice for our business needs. We implemented it to streamline various lengthy tasks, including onboarding, event planning, and deployments. Our consultants worked on it for a year, and we saved a month’s worth of time just one month after launch. The cost of setting it up has already been recouped. Now, we need a CSM to manage all external client interactions.

The software is very hard to use and my company's IT team couldn’t set it up right. They say there are 34 ITIL 4 "management practices" in it, but I think you should reduce it to maybe 3 or at most 7, and then redo the whole thing. Thanks for reading.

I'm giving five stars to my time at ServiceNow, a pretty decent and respectful company despite being a contract. I'd rate it 3 stars for lacking a clear vision for my project, which made me search for a full-time job elsewhere.

User-friendly and useful for customer service, with easy options for reporting issues. This help desk tool is good. Setting it up was smooth, and the company provided excellent support.

This is the most annoying system I have ever encountered. STAY AWAY. It turns a simple issue that could be fixed in a quick call into a 5 day ordeal.

Wow, ServiceNow really bombed our inbox with 6906 emails in 4hrs, making our ticket system go haywire. Awful company, just spam.

Compny had my car for 2 days. Didnt tell me before chargin £309. They did unneeded work. Tell ur friends - its a scam.