ChangeHero.io

This platform appears to have a concerning practice outlined in their Terms of Service. If a user opts out of the identity verification process (KYC) for personal reasons, the company reserves the right to terminate the exchange and deduct a 10% fee from the deposited funds. This policy raises questions about transparency and fairness, especially considering potential issues with document verification that users may face. It's advisable for users to exercise caution and be aware of these terms before engaging with the platform to avoid any unpleasant surprises. If you've experienced similar challenges, reporting such issues may be a prudent step to help others navigate potential pitfalls.

Two days ago, I attempted a BSV to ADA trade, but my funds haven't surfaced yet. The transaction vanished from their website, leaving me in the dark. Despite reaching out to customer service over 24 hours ago, I'm still awaiting a response. This situation is disconcerting, and I advise steering clear of this platform for more reliable and transparent alternatives. My funds currently seem to have vanished without a trace.

I attempted to exchange some BTC for ETH but sadly couldn't because I'm located in the US. Despite this, the support I got was amazing. ChangeHero replied to my inquiries super fast, every single time. Honestly, I've never experienced such awesome customer service. I really hoped to utilize their offerings, and if you're able to, I believe you'll find them really reliable.

This company seems to be designed to take your money unfairly. If you don't want to give them your personal information, they'll take 10% of your money anyway. Even if you do provide the required documents, they might still say it's not correct and refund you 10% less. It's best to avoid this company altogether. If you've experienced this too, it's important to report it.

I attempted to exchange BTC for ETH, but couldn't complete it since I'm in the US. Despite this, the support was amazing and ChangeHero replied to all my queries quickly. I've never received such helpful assistance before. I wish I could use their services, and if you can, you'll likely find these folks very reliable.

My experience with their support has been ineffective, lacking quick attention. I'm still waiting for my funds, and the process has been disheartening. Caution to others: consider alternatives, as their service appears unreliable, raising concerns of being a potential scam.

Their support not effective at all. They dont pay any quick attention. Still im waiting my funds. BROS! Dont do any transfer from here ! They are looks like scammer and they take your money!

Thanks for the help! My exchange seemed to stall at one moment, but the support team got it sorted out. I’d use an account if possible, but I get why others might like it this way better...

Putting a big sum in ChangeHero is risky. They might take your money claiming KYC. Even after verifying, they'll find excuses to keep your cash.

Wat een geweldige gemakkelijk-te-gebruiken proces! Een must als je geïnteresseerd bent in het omzetten van je CRYPTO.