BetterSafeRadio.com

Mark is not customer friendly at all. I understand he is one person but I wrote a review, 4 stars our 5, on his website and dude blasted me in an email. So I simply googled BetterSafeRadio complaints and got tons of the same on myGMRS and other forums of him being bad a customer service. I recommend not using them for anything. I can program a radio better than that guy and not be a douche in the process. He is just some disgruntled owner who can't handle the customers. He even tried to blast me with some trumped up disclaimer in his email forbidding me to blast him on the internet. Well guess what "dude" I will anyway. Sue me. It will be fun owning his business when I win.

As a retired cardiologist, stumbling upon Better Safe Radio through a YouTube review proved to be a fortunate discovery. Mark, the vendor, delivered on his promises with the KG-UVPX radio. Despite initial hiccups caused by my own errors, Mark's remarkable responsiveness and patient assistance were invaluable. The radios may originate from various countries, but finding a dependable vendor like BetterSafeRadio becomes crucial. Beyond the device itself, the customer support offered by Mark is indispensable, especially in navigating the myriad options available in the radio landscape. Investing in the KG-UVPX from BetterSafeRadio was indeed a worthwhile decision.

Despite some hiccups at the start, Mark and I managed to sort things out. It's worth noting that this is a small business run by one person, so it's best to keep your expectations reasonable and not compare it to bigger companies. There were some problems with shipping via USPS from California, but that was out of Mark's control and he dealt with it swiftly. The radios arrived in great shape and matched the description. I appreciate BSR's service and will probably purchase from them again for more radio-related needs in the future.

I received a fairly quick response from customer service, especially considering the holiday season. They addressed all my questions and even provided additional tips and advice. The delivery of the merchandise within the state was prompt. I'm pleased with the product, although I need some time to learn its operation and shortcuts. Overall, the positive experience has convinced me to consider future purchases with this company. A solid 5-star rating for their excellent service, responsiveness, and efficient delivery.

This was my second buy of the Wouxun UV9GX GRMS with the SHIFT program. The radio came on time. Emergency Two-Way Radios are vital for my grid down prep. The radio had many channels pre-set and adding local repeaters was simple. RT System Programming Software and cable are worth the money. The RT programming system is very easy to use.

After researching various GMRS radios online, I found the Wouxan KG-UV9GX to be a suitable choice for my needs. The device functions as promised. Mark, the owner, meticulously programs his products and provides detailed product descriptions. His knowledge of radio technology is evident, and he promptly addresses inquiries.

Got my Wouxun KG-UV9PX order and accessories from BetterSafeRadio.com on March 14th, 2024, a day earlier than expected. The radio and extras were packed nicely and all worked great. Props to Mark and BetterSafeRadio.com for the top-notch quality control.

Mark and his team are great communicators. They always keep me in the loop. Even at 2:15am, he replied to my email. I really like my SHTF Wouxon’s and use them often. Much better than radios and fake gear from other stores.

This store's my pick for back-ordered stuff! So glad! I'm a newbie to ham radio, and it's easy to feel lost. Better Safe Radios makes it all fun and doable for regular folks.

Fantastic radio (KG-UV9GX) This is an incredibly strong superhet HT. Excellent shipping service, despite USPS taking a detour. (which isn't BSR's fault)

Mark and BSR helped me get started with GMRS. They answered my questions clearly, showing their passion for teaching.