Remote Відгуків - 18

We've had a wonderful and seamless

We've had a wonderful and seamless experience with Sandra who is the Senior Customer Care Specialist. She was guiding us so well in onboarding in Estonia, was friendly and getting back to us in a speeding light. Big thank you!

This company's sheer incompetence

This company's sheer incompetence is staggering. My recent payslip debacle is a testament to their ineptitude. The so-called "support" team mindlessly spouts empty phrases, lacking any grasp of payroll intricacies. Their feeble attempts to clarify tax deductions fall flat, and the audacious promise of rectification a month later adds insult to injury. Remote.com has turned my work experience into a relentless nightmare, courtesy of these bumbling individuals. Steer clear of this unprofessional excuse for a company to spare yourself the frustration and disappointment.

From onboarding to my first payday

From onboarding to my first payday, everything was handled very professional. The platform is very easy to use and navigate. Today I had a small calculation omission on my first payslip, so I reached out to support. Jaime Duran has been incredibly polite and helpful and resolved my issue literally within minutes. Overall, I'm very impress!

I experienced timely feedback and

I experienced timely feedback and responsiveness throughout both my onboarding and offboarding procedures. The adept handling of inquiries, coupled with comprehensive FAQ pages and user guides, contributed to a positive impression. The inclusion of a helpful chatbot further enhanced the overall experience.

Remote has been a solid parnet

Remote has been a solid parnet for our team and has helped us grow with no hiccups. The support is good and they are always quick to resolve our questions or concerns. We also have a fantastic Account Manager, Vincent, who makes sure we are operating well and keeps us informed about any upcoming changes!

Remote truly cares about its

Remote truly cares about its customers. While there's room for improvement in the platform, I'm noticing positive changes happening. Nonetheless, I feel reassured by the excellent service provided by Jaime and his team. Their attentive approach always leaves me feeling satisfied and well taken care of.

Shameem from support provided exceptional assistance

Shameem from support provided exceptional assistance. I required changes to our company information, and not only did Shameem promptly resolve the issue, but also displayed a high level of kindness and constructive engagement throughout the process. The support experience was positive and efficient.

I had a problem with a deduction

I had a problem with a deduction on my pay slip. Chat Support directed me to the Payroll team for a clearer answer, saving time for both of us. They also told me when to expect a reply. By the end of the day, Lulu from the Payroll team gave me a clear explanation about the deduction.

Swift initial reply and response to my question

Swift initial reply and response to my question (within hours). I had another request added to the original one, both were handled and finished in 2 days by a helpful customer service agent.

Jaime Duran frum the Payroll Client

Jaime Duran frum the Payroll Client Services Team answrd all my questions within just a few hours, was enormusly helpful and very kind and cordial. Thanks for the great support!

Sunal is realy helpful and knows

Sunal is realy helpful and knows the stuff well. He is quick with his answers and support. Thank you, Sunal, for your kind and calm assistance with all my issues.

Remote's great for its customers.

Remote's great for its customers. Though needs some fixes, changes are coming. Still, in good hands, Jaime and team really care about us.

Remote is easy to use.

Remote is easy to use. Uploading my documents was simple. Their support team was quick to reply and helped with all my questions too.

It's very thorough and appears well put-together.

It's very thorough and appears well put-together. I no longer have to switch between different apps for pay, timesheets, and holidays—everything is smoothly connected in one spot.

This company has had some problems

This company has had some problems with my pay and taxes. I had to contact their support several times to fix them. Unfortunately, the support couldn't help, so I had to pay for a private tax advisor to sort things out

STAY AWAY!

I'm super frustrated with Remote and would CAUTION anyone working with them, employer or employee. They have made errors in payroll, significant ones, up to $3-5k and then asked for the money back, which happened at the beginning of my employment internationally so I was not sure how they were calculating all this and believe this was part of my pay since my salary went up quite a bit. Nonetheless, you can imagine how it feels when you're being paid on the regular then 4 months later get a message saying you have to pay 4k back to Remote since they screwed up. Second, they are very careless about benefits enrollment. They sent me one email, which went to junk. I was so busy settling into my role and relocating, that I did not realize and I missed my benefits enrollment date and now I have no benefits until next year, and they won't do anything about it. Not to mention their customer service is terrible! So now I closely watch my payroll deposits to make sure they're paying accurately and not mistakenly paying me less (or more)... and I should not have to worry about this. They should have an explicit OPT OUT when you choose not to enroll vs. an email that also does note state there's a 30 day time limit. You have to go to their support portal and dig through the benefits documentation to find this detail. When I brought this up to their support they said, should have read your emails more carefully when you started with us, and she ended the chat. (Thanks Nat!) Horrible horrible customer service 1/5 starts. I would stay away or tread with caution with them and make sure you double check your payroll and enroll in benefits ASAP.

Key information crucial for the hiring process was inexplicably omitted

Engaging with this service has been a source of immense frustration and unreliability. Key information crucial for the hiring process was inexplicably omitted, putting us at risk of substantial legal liabilities in a foreign country. Attempts to communicate and seek clarification were met with prolonged silence for nearly 8 weeks, highlighting a glaring lack of responsiveness. It appears that the service prioritizes collecting fees over resolving client issues, functioning more as indifferent brokers. This experience has been deeply unsatisfactory, leaving clients unsupported, agitated, and questioning the competence and commitment of the service provider. A serious reassessment of their practices and client engagement is warranted.

My experience with remote.com has

My experience with remote.com has been disappointing. I've been requesting form T220 for a month without any assistance. The customer service is unresponsive, and there's no reliable way to contact them. It's the company's responsibility to provide employees with the necessary tax forms, but they consistently fail to do so. The excuse of a technical glitch has persisted for over a month. I strongly advise avoiding this company.