SJF.com

At Bernicks in Waite Park, Mn, we embarked on a significant racking project. Jason Dieter and his install team demonstrated exceptional commitment by personally engaging with us to walk through each phase comprehensively. Their proactive approach ensured that all stakeholders were aligned, minimizing the risk of errors or oversights. What truly stood out was their willingness to go beyond mere phone conversations, opting instead for face-to-face meetings to address any concerns and clarify expectations. This level of customer service is truly commendable and speaks volumes about their dedication to client satisfaction. Kudos to Jason and the entire team for their professionalism and outstanding support throughout the project.

From start to finish, everyone we interacted with was exceptional. However, there was a slight hiccup regarding the delivery method; we were informed of a flatbed truck delivery but received our product via an enclosed truck instead. While this led to some unexpected challenges unloading at our facility, the overall service and quality of the product overshadowed this issue. Despite this minor inconvenience, we would gladly do business with SJF again due to their outstanding team and commitment to customer satisfaction.

Local pickup was delayed by over a week, which was quite inconvenient for my small business. When I arrived, the City Desk lady mentioned that she had only received the order an hour earlier. This delay affected our plans to move into a new space, as we required these larger racks promptly.

It took me a few times to get a quote, but once I had it from Vance everything went smoothly. The folks arranging will-call and the guy in the warehouse loading me up were also helpful with good attention to detail. I'll use them again next time I need racking.

Eric Thovson was real helpful putting my order together and understanding my needs. Everything laid out exactly how it was planned. Very professional to work with.

The company stocked all the things we required at reasonable prices, and they delivered promptly. The used racking they provided was of excellent quality.

The company's customer service, product knowledge, and team experience at SJF are really impressive and keep us coming back.