RugsUSA.com

Ordered a rug on November 24, 2023, and was informed via email that the estimated ship date would be between December 15, 2023, and December 22, 2023. However, when I called on December 17, 2023, I was informed that the rug had not yet shipped but would be on its way in a few days as it was currently on a truck. Surprisingly, there was no email communication in the interim, but immediately after my call, I received 8 emails. Upon checking today, the status still reads, "Current Status: Item waiting to ship." It seems like a dubious practice, akin to a scam, where they collect funds upfront, backorder the items, and wait for bulk shipments to secure cheaper pricing. It's disconcerting to discover that they might not even have these rugs, and the suspicion arises that this might not be a USA-based company but rather a subpar drop shipper that fails to honor purchases. The continuous loop of promises until months later is frustrating, and based on my experience, I would advise against wasting your time with them. My order number is #WS5974567.

I meticulously entered all the details, triple-checking for accuracy. However, the system generated an incorrect shipping address, mistakenly using my billing address street. I am certain that this was a flaw in your system, as I took great care to ensure everything was accurate before finalizing the order. In an attempt to rectify the issue, I called your 800 number, enduring a lengthy wait before a representative finally answered. Unfortunately, the representative was unable to assist or correct the problem. What should have been a straightforward two-minute correction has stretched into a frustrating 20-minute ordeal.

I recently had 8 rugs of different sizes from Rugs, USA, and I must say, my experience has been nothing short of delightful. These rugs have added a touch of charm to various spaces in my home, including the kitchen, bedroom, garden room, breakfast room, main bathroom, and guest bathroom. While there was a slight variation in color with one rug compared to its online representation, it still seamlessly complements my kitchen decor. Overall, I'm thrilled with my purchase and the transformative effect these rugs have had on the aesthetic appeal of my living spaces.

The rug I bought was good, but it was smaller than described. I got a 9x12 rug, but it turned out to be 8'4" instead of 9'. I used the chat to find my order number to ask for a return. My request was handled fast and I managed to get a new rug without any problems.

This rug company has heaps of discounted and clearance rugs. They provide a nice mix of pictures, vids, and descriptions for each rug.

I've bought rugs from this company in the past, and I'm really happy with the quality and service. Their website makes shopping easy.