NorthCountryFire.com

Damon was super helpful. He talked me through popular models and gave a detailed explanation of how this insert would work outdoors. He was very responsive with good follow-up. Unlike the local fireplace store I went to before reaching out to Damon, he treated me like an informed customer and didn't talk down to me at all. Damon was great and I'll recommend North Country Fire to anyone! Another good thing is how quickly this will come (3-5 business days!) and the price. For this exact model at the local store I visited, it was $2k more (without the driftwood add-on!) and a 6-week lead time. Free shipping and no tax are also big selling points!

I was pleasantly surprised by the prompt and attentive customer service I received from this company. Immediately after placing my order, they reached out to inform me about a size discrepancy in the parts I had selected. Not only did they swiftly correct the issue, but they also promptly issued a refund for the size difference. I genuinely appreciate their proactive approach and commitment to customer satisfaction. It's refreshing to experience such a high level of service, and it definitely leaves a positive impression.

North Country Fire was great to deal with from the beginning. They kept me updated on my order and delivered it within 7-10 days. When I noticed some small shipping damage, they quickly sent me replacement parts without any problems. They kept checking in to make sure I was satisfied. It's nice to deal with a company that cares so much about their customers! Dave, who I dealt with, is really good with customer service!

When I called, I immediately spoke to a real person, not an automated system. A guy named Nick answered and was really helpful. I had lots of questions, and he answered them all calmly and politely. He quickly sent me different quotes with various options. I didn't have to wait long for any new quotes. Nick was very responsive. Overall, I’m quite satisfied with the service I received.

Although the staff exhibited great courtesy, my experience with follow-up questions left something to be desired. Reconnecting with the same person proved challenging, hindering the continuity of communication. Furthermore, the absence of a dedicated technical department for specific queries was a notable drawback.

The logs did not look as realistic as they did in the image, also the logs would not light after installation. Has a bad knob/valve and would not light. I was told they would be sending the part under warranty but haven’t seen or heard anything since.

Ordering from North Country Fire was great. Customer Service rep Steve Jackson was amazing! He dealt with all questions promptly and professionally. I'd happily order from NCF again without hesitation.

The company offers great products at good prices, particularly with extra discounts. The staff are patient and know a lot about the products and how to handle any problems with installation.

Great company for fireplaces. Bought gas and now electric for indoors. Bevin Wilson was very helpful, answered all questions and guided me through purchase.

Online order was easy, the salesperson was super helpful describing the ordered item and anything else I needed. All suggestions were super helpful.

Nick was excelent, willing to call me and talk to me. Describe the product, figure out what is best for my needs and get me the best deal.

The company ain't have the exact part I needed, but they were helpful and responsive. I ain't got the parts yet (only been 2 days).

Received the information I required fast. Steven made buying stuff really simple. Can't wait to check out my new fireplace.

I likd dealing wth ths cmpany. The phon calls I made were ansered by carring staf and isues were resolvd quickly.

Customer servis rep was on time in contacting me at scheduled time and helpful with info leading to my purchase.