FoodServiceDirect.com

The company didn't notify me about delivery or tracking. I don't know when the order is arriving. But when it came, it was packed well with dry ice. I fixed one patty right away, it was tasty! Reminded me of old times!

I emailed them with a special request, and got a call next morning! She was nice, explained all options. She said air shipping not needed, they've been doing this for 20 years. She was right. Company's shipping experience is outstanding! You've got my business.

My fam and I loved goin' to Pizza Hut for their salad bar w/ creamy Italian dressing. We were bummed when they axed it. I hunted for the recipe and found your site. Didn't tell my daughters, so when it came, they were super happy. Back to bein' a good mom.

Crystal helped me with my order issue. She replied quickly and made sure I could finish my order, even though the problem fixed itself.

No stars. Abysmal customer service. I made a purchase through their Walmart web store, and the order was shipped via UPS but somehow ended up at the local United States Post Office. The post office declined to return it for UPS delivery due to the absence of a mailbox in this rural location. Instead of taking responsibility and resolving the issue, these guys insisted I contact UPS. When I reached out to UPS, they pointed out that Food Service Direct was the shipper, and I couldn't make any changes. Rather than taking proactive steps, they shifted the blame to me and recited their rules and regulations. To add to the frustration, they laid the fault on Walmart's policies. Frustrated, I escalated the problem directly to Walmart, and they swiftly resolved it within two minutes, emphasizing that Food Service Direct should not have treated me poorly and should have managed the situation. After 14 days of futile back-and-forth, Walmart credited me and even sent a 25% coupon for my next purchase, which, needless to say, I won't be using at Food Service Direct. They are truly disappointing.

I purchased a $46.00, 13-inch pizza pan, and my experience was disappointing. The pan proved to be thin and prone to scratching. Additionally, the pizzas consistently had undercooked bottoms, falling short of the quality found in pizza shops. The overall disappointment was evident upon unboxing, revealing a shiny yet flimsy pan.

Despite a weather-related delay causing my delivery to start defrosting, the customer service representative promptly addressed my concerns. Their helpful and pleasant assistance resulted in a swift shipment of a replacement. This positive experience, along with previous satisfactory purchases, ensures my continued loyalty to your service. Thank you for your dedication to customer satisfaction.