Instacart.com Відгуків - 156

My nightmare

Let me tell you about my nightmare with this company. They're all about squeezing every penny out of you and forgetting what customer service even means. They charged me way more than they should have for a purchase, and despite my attempts to get my money back, they were completely dismissive. I tried talking to two different employees, hoping someone would help, but they just didn’t care. They had no interest in fixing the issue even though the sale was clearly there. It's like they don’t even know what customer service is! Honestly, beware of them—they’ll take your money without blinking. I wouldn’t suggest anyone use their services. Look them up first or you might just regret it.

So, I got this Instacart

So, I got this Instacart debit card in the mail yesterday, but it wasn’t even in my name—it was for someone named Aniyah Credle. The address was right, but I have no idea who this person is. I called customer service and first talked to a woman with a thick accent, then a guy who claimed he was in Atlanta. He didn't seem to know what he was doing and wouldn't let me speak to a supervisor. It was frustrating trying to understand him and he kept asking for my address without the city, state, or zip. I had to spell everything out for him. The whole experience was a nightmare. I will never use Instacart again and I demand my address be removed from their system. This feels like fraud!

I've been using this app

I've been using this app for about a year, and it's been a rollercoaster. Initially, I got hooked by a promo, offering a yearly membership for just $29.99. But a week after signing up, they canceled it out of nowhere, and suddenly, the cost shot up to $99.99. Felt like a scam, losing $70 just like that. Fast forward to now, I'm battling a cold and ordered some over-the-counter meds through the app. None were prescription meds, but they insisted on checking my ID, which was expired. The driver was super understanding, but customer service? Not so much. They wouldn't budge and release my order, even though it was paid for the night before. Frustrating doesn’t even cover it!

I've been stuck in a

I've been stuck in a Costco ordering nightmare this whole week. Started Monday, now it's Thursday, and I still got nothing. First driver? Crashed his car, no groceries for me. Day two, the shopper couldn’t find any of my items, marked everything unavailable, and canceled the order without even asking. I had to reorder and wait for the next delivery slot. Day three, another shopper calls me repeatedly, demanding a membership number that’s not even needed when using Instacart. Canceled again! Now I’m waiting another 24 hours just to try again. And after all this hassle, they offer me a measly $5 credit? It's been a frustrating experience, and I'm still without my groceries.

Beware

Yesterday, I ordered some men's t-shirts. I tried to select the size but the app just ignored me. The shopper picked whatever size and checked out. I messaged him, but no reply. When the shirts arrived, they were the wrong size. Too small, can't wear them. Contacted Instacart for a refund or credit, they gave me a credit. But later they said no credit, and sent me a link to appeal. Instacart is so unreliable. They may or may not give you a credit for messed-up orders, and if they do, it might disappear. Also, had a weird experience with a delivery guy who forced my door open. Told Instacart many times, but they keep assigning him. I don't feel safe. Done with Instacart.

I used to love shopping

I used to love shopping with Instacart, but things have really gone downhill. As a shopper with a history of 5-star ratings, I'm frustrated that my score dropped just because some stores were out of stock. How is that my fault? The rating system seems so unfair. Even when I communicate well with customers, it doesn't help my score if the store's disorganized. It's disheartening because it feels like no matter how hard I work, I'm not appreciated. The low pay doesn't help either, and they expect tips to make up for it. Instacart needs to fix this broken system, or they'll lose more shoppers. It's not just about finding items; it's about treating shoppers fairly too.

I can't believe how bad

I can't believe how bad my experience with Instacart has been. I signed up for their premium service, thinking I'd get top-notch support and convenience. Instead, they've locked me out of my account for months over a charge they messed up. It didn't even show up as "Instacart" on my bank statement, so I disputed it, thinking it was fraud. After sending them all the documents they asked for, they still haven't fixed it. Their customer support is a joke—I've sent countless emails and gotten no response. It's like they don't care at all. They even asked for more money to fix their mistake. This company is a nightmare. Avoid them if you value your time and money.

I remember when Instacart was

I remember when Instacart was a real lifesaver, but now it's just disappointing. I pay a premium for their service, including the extra for Priority delivery, and it's supposed to make things smoother, right? But the shoppers don’t seem to care about what they pick. It’s like they just grab whatever’s closest. More often than not, they refund items or pick replacements that don't even match what I ordered. It’s frustrating, especially when you’re paying top dollar. It's not what it used to be, and I'm just waiting for someone else to step up and offer a better experience. Instacart really needs to step up their game or they're gonna lose loyal customers like me.

Total letdown!

My son, who's stuck in Bozeman with the flu while all his friends are off for spring break, needed some essentials. I thought I'd help by ordering a bunch of over-the-counter meds and some get-better food through Instacart. They promised delivery between 5 and 7 pm. Well, 7 came and went, and when we checked, they casually told us it’d be tomorrow. Really? So, instead of resting, my sick kid had to drag himself to the store, spreading germs all over town. If they’d been upfront, we could’ve figured something else out. This was our first go with Instacart, and honestly, I can't believe they get away with such shoddy service. Never had these issues with DoorDash.

A terrible experience

I recently had a terrible experience ordering food through the Instacart app. I got my meal and it was a disaster – the meat was burnt outside and raw inside, couldn't even eat it. Tried to get help from Instacart, but they just passed the buck to Uber Eats. Apparently, Instacart places restaurant orders through Uber Eats without telling you. So when something goes wrong, you’re stuck in a blame game. Instacart said they couldn’t help and Uber Eats claimed I didn’t order from them. It’s a complete mess. Instacart is unreliable for restaurant food. Their customer service is a joke, and you end up with no solution. Avoid ordering restaurant food on Instacart.

I've been using Instacart regularly

I've been using Instacart regularly, and it's been a rollercoaster. The app has some serious issues; the selfie identification glitch has been a headache for ages. Trying to reach customer service is like pulling teeth—waiting forever just to get disconnected. And as for the shoppers, it’s frustrating to see them struggling with low batch pay. I've noticed batches for as low as $4 or $5, and that's not fair for the effort they put in. The mileage adds up too, especially when they have to drive on rough roads. It's disappointing to see a big company like this not addressing these issues. It feels like they're not valuing either the shoppers or the customers.

Avoid

Man, let me tell you about my latest delivery drama. I ordered some food, tipped the driver 20 bucks in advance, and waited. And waited. Turns out, the driver left my food two doors down at a mailbox with completely different numbers. My neighbor, who I'm not even supposed to talk to, had to yell to let me know my food was there. Awkward, right? I contacted customer service, and they said I'd get a full refund. But after ten days, nothing. I reached out again, and finally, they tell me, "Oops, you got your food, no refund." It's not just about the food; it's the whole neighbor situation and the unreliable service. Just don't promise what you can't deliver.

From January to April 2025,

From January to April 2025, Instacart's been messing up my deliveries, sending my groceries to the wrong place six times! The last straw was when they dropped my order at an abandoned house. Stop and Shop was great, trying to fix the mess, but Instacart expected me to retrieve it myself after I paid them to deliver to my address. I canceled and got a credit from S&S. A few days later, my mailman complained about a food order blocking my path—my groceries had been baking in the sun for days! Instacart wouldn’t pick it up. I've tried to fix these issues before, but their service and attitude are terrible. How do they stay in business with such poor service?

It's frustrating

So, I've been using this delivery service, and it's been a nightmare. They keep dropping my stuff at the wrong address, and then they bombard me with calls and texts to take packages that aren’t even mine. It's worrying, especially since I'm in NYC where robberies are common. Customer service? Forget it. They're useless—just keep transferring me from one person to another without solving anything. I ended up losing all the money I spent on groceries, and someone else is enjoying them. The photo they showed me of the delivery spot doesn’t even match my door. It's frustrating when you rely on these services for essentials and they just mess it up so badly.

So my roommate tried to

So my roommate tried to get some lactose-free milk delivered, right? He made it super clear—no substitutes if they were out. But guess what? The driver just ignored that and brought regular milk instead, which is cheaper. Can you believe they kept the extra cash? My roommate complained and the company basically blew him off. They delivered something that could make him seriously sick, and they just didn't care. It's like they don't get how dangerous this is. I'm worried about others with even worse allergies. This kind of service is beyond irresponsible. I wouldn't be surprised if they end up with lawsuits. Seriously, I hope they get their act together.

Thanksgiving was a disaster this

Thanksgiving was a disaster this year. I ordered a turkey and all the sides from Fred Meyers via Instacart, scheduled for delivery at 8:45 a.m. By 9:30, my anxiety was through the roof. The delivery, handled by Vanessa, was canceled, yet they had the nerve to mark it as delivered and charged my card. I was supposed to dine elsewhere, but plans fell through, so this order was crucial. Multiple calls to fix it went nowhere. Ended up with no turkey and a ruined day. Tried to salvage it by shopping in-store, but no turkeys left. Just threw in the towel. Instacart and Fred Meyers really let me down. Never using them again. Thanks for ruining Thanksgiving.

I decided to give Instacart

I decided to give Instacart a try again, but it turned out to be a huge hassle. Placed two orders, and while the first one was fine, the second was a disaster. My app mysteriously lost all past order info, and the shopper bought only 11 out of the 20 items I paid for. Plus, they ignored my no substitutions request and delivered melty frozen goods. I spent hours chatting with multiple agents, trying to adjust the tip and get a refund, but got nowhere. All my previous orders disappeared from the app, like they never happened. Instacart used to be reliable, but now they just seem to overcharge and complicate things. I’m warning everyone to steer clear.

Instacart is a total scam

So, I decided to give Instacart a shot and it was a disaster. First off, they charged me way more than I expected—like, more than my actual purchase. Then, they signed me up for some service I didn't even agree to. Next thing I know, my account's overdrafted for money I didn't authorize. When I called them, I got super frustrated. They said they'd release my money but guess what? It didn't happen right away. Apparently, it’s gonna take 5-10 business days to get my money back. How does it take them seconds to take my money but days to return it? I’m contacting my lawyer and filing a lawsuit because this is just ridiculous. Instacart is a total scam.

Horrible

Let me tell you about my experience with the customer service for this app. If there’s an issue at the store, they fix it, no problem. But dealing with the app? Prepare yourself for a headache. The customer service seems to be outsourced and while I don’t mind that, the folks I’ve talked to are just not helpful. They don't listen or seem to care at all. They just repeat the same useless info over and over. It feels like they don't understand why you're calling, and trying to explain anything further is pointless. You'll end up more frustrated than before and probably just go to the store yourself. It’s like talking to a brick wall, seriously.

I wouldn't recommend this service

I thought I was getting the hang of online shopping, but this experience threw me off completely. I placed an order, checked the total cost, and hit submit—only to find surprise items added later. It was like they magically appeared in my cart, no rhyme or reason. Called customer service, hoping for some help. Instead, spent nearly an hour on the phone, just to be told it was my mistake, as if I had somehow forgotten what I ordered. On top of that, they swapped out items for pricier ones without even asking. Felt completely gaslighted by the whole ordeal. Honestly, this was the last straw for me; I wouldn't recommend this service to anyone.

I tried to place

I tried to place a big order, around $200 worth of stuff, around 5pm. Usually, they always deliver my orders without me having to specify anything. This time, though, they confirmed it for pickup. I quickly messaged them saying I expected delivery, just like my previous 5 orders. Turns out, they said I couldn't change it from pickup to delivery. The only option was to cancel and start all over again for delivery. Seriously?! After spending so much time picking out everything, there’s no way I’m doing that again. It's frustrating and honestly not worth the hassle, extra fees, and tips. It's nothing like the smooth experience with Amazon.

Support is a mess

I've been with Instacart for ages now, mostly because it's a nice way to earn some extra cash. But, wow, when you need their support, it's like talking to a wall. The app let me grab a batch, then just froze up—couldn't start it, couldn't cancel it. Supposedly, it wouldn’t affect my stats, but guess what? It did. I took a screenshot and then spent over an hour waiting for someone to pick up the phone, only to get hung up on. Frustrated, I tried social media, and within minutes, someone responded. Thought I finally got lucky, but ended up talking to myself in the DMs. Good thing it wasn't an emergency, because their support is a mess.

I’ve been using Instacart for

I’ve been using Instacart for quite some time now, but recently things have just gone downhill. Today was the last straw. I had clear instructions in my delivery notes: "DO NOT LEAVE OUTSIDE IN THE COLD." What do you think happened? The driver didn’t even bother to read my notes, ring the bell, or take a photo. I always track the drivers via GPS, so I knew exactly when they arrived. The person left my groceries outside, including two 24-packs of water. I live on the third floor, and it’s a struggle to bring those up. Luckily, my neighbors were kind enough to help. With everything going on these days, this is the last thing I need.

I tried ordering groceries from

I tried ordering groceries from Wegmans via Instacart, and it was a disaster. I spent $200 on stuff I never got. At first, I thought maybe there was a mix-up with the delivery, so I called them. Their advice? "Check around the neighborhood." I did, but nothing. Called them again, and they promised delivery in 24 hours. Well, it's been way over that, 36 hours to be exact, and there's still no groceries or refund. I even asked to talk to a supervisor but got zero response. It's just frustrating dealing with such poor customer service. Honestly, I'd steer clear of Instacart if you don't want your money wasted and patience tested.

I decided to give this

I decided to give this delivery service a shot, thinking it would make life easier. Boy, was I wrong. Not only did they mess up my bill, charging way more than expected, but trying to get it sorted with their customer service was a nightmare. It felt like no one knew what they were doing, and I was left on hold forever. The management didn't seem much better either. Honestly, it's probably quicker and definitely less stressful to just head to the store myself. If you're considering using this service, I'd seriously reconsider. Save yourself the headache and just stick to your usual shopping routine. It’s not worth the hassle.

I had a frustrating experience

I had a frustrating experience with this company’s customer service. Initially, they told me it would take 5 to 10 business days to refund my money. I even took a screenshot. But two weeks later, when I called again, they repeated the same timeframe. Now, it's been a month, and they suddenly claim the grace period ended and refuse to return my money. Thankfully, I had the screenshot to back me up. Their reps just read off a script and don’t actually listen or try to help. It feels like they're just trying to get rid of you. I can't recommend this place to anyone. Even the IRS has better service. Wish I could give zero stars.

I tried using Instacart the

I tried using Instacart the other day, and it was a complete mess. Almost all of my order was out of stock, and I was left with just a single pound of burger—definitely not worth the tip I had planned. The most frustrating part? Trying to close my account was like running through a maze. They told me only I could close it, but then made it nearly impossible to do so. I spent hours trying to figure it out, and it's still open. Plus, they expect me to use an app when my vision isn't great. It's like they're ignoring people who can't or don't want to use apps. Honestly, it feels like they're taking advantage of people like me.

This service is a disaster

Instacart, man, where do I even start? This service is a disaster. They sneak in extra charges, and their gift card system is just plain confusing. Not to mention, their customer service is practically non-existent. I feel like I've been scammed more times than I can count, especially with their so-called rewards on Capital One Shopping. They promise you these great deals, but when it comes time to cash in, there's always some excuse why you can't get what's owed. It's beyond frustrating. I've learned my lesson and won't be touching this app again. If you're thinking about trying it, do yourself a favor and steer clear.

I can't believe what happened

I can't believe what happened with Instacart. I joined on December 31, 2024, and paid $99 for a whole year. Today, April 10, 2024, I tried to place an order and found out my account was canceled the same day I signed up! They didn't even refund me. Customer service said that once you place an order with the membership, there’s no refund. So, I basically paid $99 for just one day. It's absurd! Instacart seems more interested in taking your money and then canceling your account without a proper explanation. I wish I could post pictures of the transaction and my chat with customer service to show everyone what happened.

I ordered groceries through the

I ordered groceries through the app, but things went downhill fast. The app showed my order as delivered with a photo, but the chat said the shopper needed my name and room number, which I had already given. The hotel staff told me the shopper took the order back, claiming there was an app issue. Instacart refunded me, but when I tried to reorder the same items, it cost me $21 more. Plus, the delivery was supposed to arrive 8 hours earlier! It’s frustrating to deal with this kind of mix-up, and I ended up paying extra for something that should have been straightforward. Definitely not the kind of service I expected.